CS
Crystelle S
1 reviews | Active since Nov 2020
04 Oct 2025, 11:54
Affinity you can do better
Affinity Health started off as a reliable affordable option over time their services have deteriorated. Holding on for close to 10mins to speak to an agent waiting gor hours for a call back from their medical society to obtain authorization see a GP. Being told that they are short staffed with 700 calls waiting so your call doesn't take priority because you'd seen a doctor a few weeks earlier. I'm disgusted by the manner in which my call was handled this morning.
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Replies (5)
Affinity Health's replyOfficial
04 Oct 2025, 16:57Dear Crystelle,
Thank you for sharing your experience with us. We regret to hear about the difficulties you encountered when trying to reach our team and the way your call was handled. Your concerns regarding delays, call-back times, and the interaction you described have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for sharing your experience with us. We regret to hear about the difficulties you encountered when trying to reach our team and the way your call was handled. Your concerns regarding delays, call-back times, and the interaction you described have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply04 Oct 2025, 16:57
Official
Dear Crystelle,
Thank you for sharing your experience with us. We regret to hear about the difficulties you encountered when trying to reach our team and the way your call was handled. Your concerns regarding delays, call-back times, and the interaction you described have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for sharing your experience with us. We regret to hear about the difficulties you encountered when trying to reach our team and the way your call was handled. Your concerns regarding delays, call-back times, and the interaction you described have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Best regards,
CS
Crystelle S's updateReviewer Update
04 Oct 2025, 17:25If I could possibly suggest a one contact process when it come to GP auths especially over weekends when there may be a shortage of staff.
Also the comment I found most disturbing was the fact that she mentioned that I was last at the GP on the 15th so does that mean that I am not allowed to fall ill again or the severity of my illness then must be a concern.
I've always held Affinity in high regard but this morning when I most needed it I was let down because the doctors are only available until so long over weekends
Also the comment I found most disturbing was the fact that she mentioned that I was last at the GP on the 15th so does that mean that I am not allowed to fall ill again or the severity of my illness then must be a concern.
I've always held Affinity in high regard but this morning when I most needed it I was let down because the doctors are only available until so long over weekends
CS
Crystelle S's update04 Oct 2025, 17:25
Reviewer Update
If I could possibly suggest a one contact process when it come to GP auths especially over weekends when there may be a shortage of staff.
Also the comment I found most disturbing was the fact that she mentioned that I was last at the GP on the 15th so does that mean that I am not allowed to fall ill again or the severity of my illness then must be a concern.
I've always held Affinity in high regard but this morning when I most needed it I was let down because the doctors are only available until so long over weekends
Also the comment I found most disturbing was the fact that she mentioned that I was last at the GP on the 15th so does that mean that I am not allowed to fall ill again or the severity of my illness then must be a concern.
I've always held Affinity in high regard but this morning when I most needed it I was let down because the doctors are only available until so long over weekends
Affinity Health's replyOfficial
04 Oct 2025, 18:06Dear Crystelle,
Thank you for sharing more details.
We truly are sorry for the experience you have had, and we will ensure all your concerns are looked into by the Complaints Department.
Warm regards,
Affinity Health Management Team.
Thank you for sharing more details.
We truly are sorry for the experience you have had, and we will ensure all your concerns are looked into by the Complaints Department.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply04 Oct 2025, 18:06
Official
Dear Crystelle,
Thank you for sharing more details.
We truly are sorry for the experience you have had, and we will ensure all your concerns are looked into by the Complaints Department.
Warm regards,
Affinity Health Management Team.
Thank you for sharing more details.
We truly are sorry for the experience you have had, and we will ensure all your concerns are looked into by the Complaints Department.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's replyOfficial
06 Oct 2025, 09:43Dear Crystelle,
Please note that a Complaints Officer has attempted to contact you; however, to no avail.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you; however, to no avail.
Kind regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply06 Oct 2025, 09:43
Official
Dear Crystelle,
Please note that a Complaints Officer has attempted to contact you; however, to no avail.
Kind regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you; however, to no avail.
Kind regards,
Affinity Health Management Team.
Best regards,
Affinity Health's replyOfficial
09 Oct 2025, 14:39Dear Crystelle,
We can confirm that a Complaint Officer has successfully been in contact with you and that your concerns have been addressed.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaint Officer has successfully been in contact with you and that your concerns have been addressed.
Warm regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply09 Oct 2025, 14:39
Official
Dear Crystelle,
We can confirm that a Complaint Officer has successfully been in contact with you and that your concerns have been addressed.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaint Officer has successfully been in contact with you and that your concerns have been addressed.
Warm regards,
Affinity Health Management Team.
Best regards,