KS
Kyle S

1 reviews | Active since Nov 2025

24 Nov 2025, 12:49

Affinity With The Win!!! πŸ˜„πŸ™πŸŽ‰

I would like to extend my sincere appreciation to Leigh-Anne Andrews from the Affinity Health Complaints Department. After experiencing a major issue with the processing of my refund for a recent surgery, I lodged a complaint β€” and Leigh-Anne stepped in with exceptional professionalism.

From the moment she contacted me, she was fast, friendly, and incredibly understanding of my situation. She went out of her way to resolve the matter efficiently and made the entire process smooth and stress-free.

Leigh-Anne is truly outstanding at her job, and thanks to her dedication, my claim was processed with ease. Affinity Health is fortunate to have someone of her calibre on their team.

Thank you, Leigh-Anne, for your excellent service! I will definitely recommend this hospital plan to everyone.

0
Replies (1)
Affinity Health
Affinity Health's reply24 Nov 2025, 14:06
Official
Good day Kyle Simpson,
 Thank you so much for taking the time to share this wonderful feedback. 

We are delighted to hear about the exceptional assistance you received from Leigh-Anne Andrews. Your kind words truly mean a great deal. Leigh-Anne is dedicated to providing fast, friendly and compassionate support, and we are pleased that her efforts made your experience smoother during a stressful time. 

Your commendation will certainly be shared with her and the broader team. We are grateful for your trust in Affinity Health and for your willingness to recommend our services to others. 

Please don’t hesitate to reach out if you ever need further assistance. We are always here to help. 
Kind Regards,
Affinity Health Management Team 

Best regards,