AFFINITY UNABLE TO RUN THEIR ADMIN CORRECTLY

People should be aware of the fact that AFFINITY HEALTH are exceptionally bad at imparting relevant information to prospective clients or existing clients! So with this lockdown, I was finally informed that I could obtain relief for my premium subscription due to earning no income for the last 4 months. So I send in my request with the requisite letter from my employer the following day. They phone me today, 2 June 2020, to inform me that my request has been approved but only from July as my request came in too late! But I sent in all required information the following day of their phone call! Luckily we are now allowed to work so hopefully I will earn in June (I earn on commission basis) so will need relief for July 2020. Why are the Medical Aids and Insurance so useless in this country. Now I must look for another Medical Aid/Insurance company as this is the second time Affinity have failed to impart information. NOT GOOD ENOUGH.