Affinity Ripping you off your money

Anyone not finding it difficult to get authorization code/number from affinity health with the new added benefit. My son was born last year December, Since the beginning of the year, trying to take my son to a GP has been a hassle, I mean I'm paying affinity every month for their unlimited day to day GP visits they offering, now when I call to get an authorization code/number they refer me to a Nurse of their own to help me via telephone, I don't need to explain why my child needs a doctor where i can just take my child to a doctor immediately. What if there is an emergency, do i still need to explain to their nurse, while my child is busy dying, before they authorize me???? this **** man, their service is ****. There were times when i had to wait before they can transfer me to speak to one for their nurses telephonically. I feel they just want to eat my money, trying to avoid me going to a doctor, because one of their nurses tries to get me just to buy medicine at a pharmacy, when my child really needs to see a doctor.... this is bull****, i am cancelling affinity... i need a real medical aid.