Affinity **** to us

I am with affinity now for more than two years, We have both the day to day and hospital cover.When we joined affunity we were **** to and told we can go to mediclinic ,it is their network hospital.three weeks ago,our son got sick in the middle of the night,we rush to mediclinic,we are told they do not accept affinity health ,now this means we have been paying the hospital cover for nothing,we have just been giving affinity our money for nothing.On the night mediclinic said no they couldnt help us,we called the preauthorisations number we were told affinity is still negotiating with mediclinic we can go to netcare,now there is no netcare in nelspruit and our child is really sick.Okay we called affinity the nextday to complain wr spoke to Hellen she said she will call us back we are still waiting.We do not want to be kept waiting or sent from pillar to post wr just want all the hospital cover money wev paid from inception.Please we will fight to get it back and all of it.