Affinity is the Worst Medical Aid Ever.

Last week I was not feeling well and called Affinity to authorize that I see a GP since their telephone available health Practitioners are forever busy and never return my calls. So I went to the doctor in Greenhill, got the script. Then called affirnity to authorize that I may buy the tablets as per the prescription from the doctor, went to a nearby Dischem, was ashamed to learn that Affinity is not willing to pay a cent of the prescription, I ended up paying R270 bill. When calling affirnity, the lady told me that I should have asked the guy at dischem to look for cheaper alternatives. Really??? I pay Affirnity R1448 every month, what's the point of having them as medical aid?