MC
Madilokoana C
1 reviews | Active since Dec 2022
03 May 2023, 03:26
AFFINITY IS A **** AND THE WORST MEDICAL AID
THE WORST MEDICAL EVER!!!!!
My fiancé called on my behalf because I was coughing and was struggling to breath well,a lady by the name of Dimakatso said she prefers talking to the patient mind you my fiancé explained he is calling on my behalf because I can’t talk….. From there she started being rude and telling him that they can’t help me as is not a “life threatening condition” I have wait for a doctor then they can approve if I need emergency assistance or hospital…we then asked for a list of doctors around midrand she still gave rude questions and attitude….DO NOT JOIN THIS NONSENSE MEDICAL AID!!
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Replies (2)
Affinity Health's replyOfficial
03 May 2023, 08:37Good day Madilokoana,
We are sad to hear of the experience you had.
We will relay your complaint to the Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
We are sad to hear of the experience you had.
We will relay your complaint to the Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply03 May 2023, 08:37
Official
Good day Madilokoana,
We are sad to hear of the experience you had.
We will relay your complaint to the Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
We are sad to hear of the experience you had.
We will relay your complaint to the Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
08 May 2023, 12:31Good Day Madilokoana,
We can confirm that a Complaints Officer was in contact with you and has addressed the above concerns raised.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and has addressed the above concerns raised.
Warm regards,
Affinity Health Management Team
Affinity Health's reply08 May 2023, 12:31
Official
Good Day Madilokoana,
We can confirm that a Complaints Officer was in contact with you and has addressed the above concerns raised.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and has addressed the above concerns raised.
Warm regards,
Affinity Health Management Team