O
Onele

1 reviews | Active since Sept 2025

06 Dec 2025, 23:41

Affinity hospital admission pandemonium

Afffinity Health has by far been the worst choice that I made. I need to be admitted into hospital and they demanded a CT Scan that I still had to pay a shortfall for. Upon that being done they still stated that the results were not sufficient for them to grant me admission despite it being an emergency and demanded that I provide them with a 12 month GP history to prove that it is not a pre existing condition while lying in casualty and receiving calls storm their agents at 02:00am in the morning. Even in an emergency they want you to call them and give details about what your condition before they authorize anything. I had to be admitted into a government facility although I have taken out a policy which was supposed to help me in my time of need and there has been no aid from them. I do not recommend that anyone joins affinity as they are not reliable and will leave you at the alter of death when you are in an emergency. I regret choosing them as a service provider.

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Replies (2)
Affinity Health
Affinity Health's reply07 Dec 2025, 12:19
Official
Dear Onele,

Thank you for bringing your concerns to our attention. Please be assured that your concerns have been referred to our Complaints department. A Complaints Officer will investigate the matter thoroughly and contact you directly to discuss the next steps. 

We appreciate your patience while we review your case. 
 
 Kind regards,
 Affinity Health Management Team
Affinity Health
Affinity Health's reply17 Dec 2025, 15:51
Official
Good day Onele,

A complaints officer from Affinity Health has been attempting to contact you to obtain an update on your current situation regarding your complaint.

We kindly request that you please contact Affinity Health at your earliest convenience so that we may assist you further and ensure the matter is appropriately addressed.

Thank you for your cooperation.

Regards,
Affinity Health Management Team