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Alicia H

1 reviews | Active since Apr 2019

04 Apr 2019, 14:08

Affinity Health's Live chat option is great. Loved chatting with Tshegofatso.

I haven't signed up for Affinity Health service as of yet, but I did inquire about their plans and all the necessary documentation one needs to have in order to proceed with signing up. I was impressed by their live chat option. I chatted with Tshegofatso and was kindly, promptly and professionally assisted with all my queries. Tshegofatso answered all of my questions, and I had a lot! I was also sent all the things I had requested, such as the benefits pdf and a list of hospitals in my area. I think if a person is equipped with all the information needed, one can make a more informative decision.

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Replies (1)
Affinity Health
Affinity Health's reply04 Apr 2019, 14:12
Official
Good Day Alicia

Thank you for your compliment and your valued feedback.
 
We appreciate our prospective clients noticing the support and assistance our experienced customer care agents provide. 
 
 We strive to follow excellent customer service. 
 
 Thank you once again. We are pleased to have been able to assist in an efficient and helpful manner with providing customer satisfaction. Tshegofatso is grateful for the special mention of the service she delivered to you.

Kind Regards
The Affinity Health Management Team