Affinity healths failure in Communication

So disappointed in the commutation between affinity health. I got Sms saying I have not paid my premiums. I called back and I've been sending my bank statements. Emailed Veronica, whatsapped Hazel, called sibongile today she just hung up while I am still explaining my frustration. What frustrates me is according to my interpretation of my bank statement they debited me on the 26 may 2021 and it bounced and they debited again but I am told I am in dept. When I chatted to Hazel yesterday she said my bank statements show that I've paid she will take it up with her superiors and it will be fixed today but I called and spoke to sibongile who just hung up. I just want feedback. But just know I am one unhappy customer and surely I am thinking affinity health does not know how to communicate.