1 reviews | Active since Oct 2020
Affinity Healthcare Waste Of Time
Dear hellopeter
Can you believe Affinity Health Medical insurance! They are the most useless medical aid that I ever came across. I had to go for a dental procedure for the removal of my wisdom teeth and I contacted them in regards with that and they informed me that they Do Not Cover wisdom teeth extractions. Fine, I was understanding because I know this can be a costly procedure, but then before my dental procedure I had to go for a (Sars)COVID-19 test before they can go ahead with it, the test results came back negative so I contacted affinity and asked them if they do at least cover the COVID-19 test on the medical aid, can you believe their response saying that if I test Positive for COVID-19 they will reimburse me but if I test negative I’ll have to cover the cost out of my own pocket - through this trying times we are experiencing as a nation I’ve never came across such terrible service. If I had to rate Affinity healthcare out of 10, it would be a strong 1.
We really appreciate that you have raised your concerns on our platform. Your concerns will be escalated to the Complaints Department for a Complaints Officer to contact you and assist you.
Kind Regards
Affinity Health Management Team
We really appreciate that you have raised your concerns on our platform. Your concerns will be escalated to the Complaints Department for a Complaints Officer to contact you and assist you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
It should be noted that pandemics and epidemics are a permanent exclusion on the Affinity Health policy, not withstanding the above exclusion, kindly be advised that Affinity Health has set up a fund in an effort to support our members who have tested positive.
Should you require any further assistance, please contact our Customer Care Department on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
It should be noted that pandemics and epidemics are a permanent exclusion on the Affinity Health policy, not withstanding the above exclusion, kindly be advised that Affinity Health has set up a fund in an effort to support our members who have tested positive.
Should you require any further assistance, please contact our Customer Care Department on: ***and we will gladly assist.
Kind Regards
Affinity Health Management Team