RQ
Russell Q
1 reviews | Active since May 2019
22 May 2019, 14:42
Affinity Health will not disclose claim procedures
My wife has had a policy with Affinity Health for three years. Never missed a payment. Now that she has been diagnosed with MS, I am attempting to submit a claim. I have been trying for 16 days now and not a single member of staff will tell me what the procedure is, they just all say that someone will get back to me with the information. Absolutely abysmal levels of both service and ethics.
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Replies (2)
Affinity Health's replyOfficial
22 May 2019, 15:00Good day Russell
Thank you for voicing your concern.
We can confirm that a complaints officer will be in contact with you after an intensive investigation has taken place.
Kind regards
The Affinity Health Management Team
Thank you for voicing your concern.
We can confirm that a complaints officer will be in contact with you after an intensive investigation has taken place.
Kind regards
The Affinity Health Management Team
Affinity Health's reply22 May 2019, 15:00
Official
Good day Russell
Thank you for voicing your concern.
We can confirm that a complaints officer will be in contact with you after an intensive investigation has taken place.
Kind regards
The Affinity Health Management Team
Thank you for voicing your concern.
We can confirm that a complaints officer will be in contact with you after an intensive investigation has taken place.
Kind regards
The Affinity Health Management Team
RQ
Russell Q's updateReviewer Update
22 May 2019, 15:02Just another assurance that I'll get contacted, I've had plenty of those already...
RQ
Russell Q's update22 May 2019, 15:02
Reviewer Update
Just another assurance that I'll get contacted, I've had plenty of those already...