1 reviews | Active since Dec 2016

15 Jan 2019, 06:45

Affinity health will help when you are dead!!!!

They want you to die first before they can assist you.

I have never gotten any satisfaction from these people.

Just now I was calling for authorization for hospital instead of getting help, a caller center agent is playing doctor doctor on the phone telling how how medication works. I mean really, every single month we get debited and they debits never bounce but when it's time for them to deliver the service it's another story on its own.

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Replies (1)
Affinity Health
Affinity Health's reply15 Jan 2019, 07:10
Official
Good Day Cindy

Thank you for raising your concerns with us.

Please note that an investigation will be conducted regarding your concerns and a Complaints Officer will be in contact with you to provide you with feedback accordingly.

Kind Regards
The Affinity Health Management Team