1 reviews | Active since Mar 2011
AFFINITY HEALTH USELESS
We joined Affinity Health (Hospital Plan)in May 2023, we have not once needed to use them. My 3 year old now needs to have his tonsils removed but Affinity is refusing to approve the op and claims that it’s because it was a “pre existing condition”… my son has only visited the GP once in his whole life(after the 3month waiting period) and we went to the ENT 2 weeks ago who suggested we have his tonsils removed urgently. So have thrown money in the water for the past few months because what is the point of having a hospital plan if they won’t cover anything. I have tried to escalate this but lady on the phone said there is no Management that can help and I have appealed but was declined again with them still stating my sons tonsils is a pre existing condition.
Horrible experience
We thank you for taking the time to voice your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to our Complaints Department for further investigation and you will be contacted with feedback.
Kind regards,
Affinity Health Management Team.
We thank you for taking the time to voice your concerns with us, here, on Hello Peter.
Please note that your complaint will be relayed to our Complaints Department for further investigation and you will be contacted with feedback.
Kind regards,
Affinity Health Management Team.
We can confirm that our Team was in contact with you to discuss the above concerns raised.
We can further confirm that confirmation email communication was sent to you on the 20th of May 2024.
Best regards
Affinity Health Management Team
We can confirm that our Team was in contact with you to discuss the above concerns raised.
We can further confirm that confirmation email communication was sent to you on the 20th of May 2024.
Best regards
Affinity Health Management Team