AS
Alex S
1 reviews | Active since Jan 2017
03 Oct 2023, 13:58
Affinity Health - Specticles hidden terms
Afternoon all, They claim to cover glasses but their terms and hidden costs are not specified on their website at all. I was told that I could only claim for glasses after 1 year which I was fine with. After a year I called and I am told that I can only claim R300 for the frame and R460 for each lens and my current frames and lenses cost me R4800 4 years ago. In addition, they do not cover ANY lens treatment i.e scratch proof, anti-glare etc. Even if I have a letter from the optometrist confirming light sensitivity as a medical condition, they will NOT cover it! So I go to spec savers and they laugh and tell me that they do not sell any frames for under R300 and any bifocal lenses for R460. Therefore, Affinity is misleading the public. They don't cover spectacles claims, they offer a very small discount. Beware people!
Helpful (0)
Replies (8)0
Replies (8)
Affinity Health's replyOfficial
03 Oct 2023, 14:06Good Day Alex S,
Thank you for raising your concerns with us.
Please be advised that your complaint will be relayed to the Complaints Department and contact will be made with you in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your complaint will be relayed to the Complaints Department and contact will be made with you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply03 Oct 2023, 14:06
Official
Good Day Alex S,
Thank you for raising your concerns with us.
Please be advised that your complaint will be relayed to the Complaints Department and contact will be made with you in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your complaint will be relayed to the Complaints Department and contact will be made with you in due course.
Kind Regards
Affinity Health Management Team
AS
Alex S's updateReviewer Update
04 Oct 2023, 10:11Correction, there are frames for R300 but they are the cheapest of the cheap! They literally creek when you action the arms. Mr Potato Head has better quality glasses.
AS
Alex S's update04 Oct 2023, 10:11
Reviewer Update
Correction, there are frames for R300 but they are the cheapest of the cheap! They literally creek when you action the arms. Mr Potato Head has better quality glasses.
Affinity Health's replyOfficial
04 Oct 2023, 16:19Good Day Alex S,
We understand your frustration and can confirm that the Complaints Department will be in contact with you in due course to discuss all your concerns.
Kind Regards
Affinity Health Management Team
We understand your frustration and can confirm that the Complaints Department will be in contact with you in due course to discuss all your concerns.
Kind Regards
Affinity Health Management Team
Affinity Health's reply04 Oct 2023, 16:19
Official
Good Day Alex S,
We understand your frustration and can confirm that the Complaints Department will be in contact with you in due course to discuss all your concerns.
Kind Regards
Affinity Health Management Team
We understand your frustration and can confirm that the Complaints Department will be in contact with you in due course to discuss all your concerns.
Kind Regards
Affinity Health Management Team
AS
Alex S's updateReviewer Update
09 Oct 2023, 12:47Still waiting...
AS
Alex S's update09 Oct 2023, 12:47
Reviewer Update
Still waiting...
Affinity Health's replyOfficial
11 Oct 2023, 08:47Good Day Alex S,
We can confirm that a Complaints Officer has been in contact with you in relation to your complaint and further assistance and clarity regarding the Optometry benefit was provided.
Kindly note that your recommendations have been escalated to management for consideration.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you in relation to your complaint and further assistance and clarity regarding the Optometry benefit was provided.
Kindly note that your recommendations have been escalated to management for consideration.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply11 Oct 2023, 08:47
Official
Good Day Alex S,
We can confirm that a Complaints Officer has been in contact with you in relation to your complaint and further assistance and clarity regarding the Optometry benefit was provided.
Kindly note that your recommendations have been escalated to management for consideration.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you in relation to your complaint and further assistance and clarity regarding the Optometry benefit was provided.
Kindly note that your recommendations have been escalated to management for consideration.
Kind Regards,
Affinity Health Management Team.
AS
Alex S's updateReviewer Update
03 Nov 2023, 12:17Update. They did phone to confirm that even if you have a doctors letter stating that you have light sensitivity, Affinity will not cover the cost of R2500! to have the lenses tinted. Of course, none of this is mentioned on their website. You have to wait a year to find out their exclusions. Be aware, their statement "we cover your cost of glasses." It is very limited.
AS
Alex S's update03 Nov 2023, 12:17
Reviewer Update
Update. They did phone to confirm that even if you have a doctors letter stating that you have light sensitivity, Affinity will not cover the cost of R2500! to have the lenses tinted. Of course, none of this is mentioned on their website. You have to wait a year to find out their exclusions. Be aware, their statement "we cover your cost of glasses." It is very limited.
Affinity Health's replyOfficial
03 Nov 2023, 14:44Good Day Alex S,
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply03 Nov 2023, 14:44
Official
Good Day Alex S,
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
03 Nov 2023, 14:44Good Day Alex S,
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply03 Nov 2023, 14:44
Official
Good Day Alex S,
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.
Thank you for confirming that you received a call.
As previously advised, your recommendations have been escalated to the relevant management for consideration.
Kind Regards,
Affinity Health Management Team.