AFFINITY HEALTH - Spam !!! Do not trust them

We phoned Affinity Health to get medical cover in September 2015. The consultant \Sasha"from the call centre promised us that we will be fully 100% covered if we needed to go to Hospital. We told her that I'm a Diabetic and she said that I'll still be 100% covered. On the 12th of January 2016 I had to go for an emergency operation and we went to the hospital. We waited from 13h00 - 18h00 at the hospital and got no authorisation from Affinity Health. Firstly the claim consultant \""Skumbuso\"" told us that it is declined because the policy is still new (After being a member for more than 3 months). We had to get and run around to get reports from all over the day from Doctors and then after fighting with them they declined the claim at 18h00 because the Broker decided that it is due to a pre-existing problem because I'm a diabetic and it is not the case. Please think twice before joining Affinity Health. They promise you 100% cover when you join them but when it is time to pay they make up any excuse not to pay and you wait for ever!!!!! We will be taking this matter up further."""