CK
Chantell K
1 reviews | Active since Aug 2022
24 Aug 2022, 11:13
Affinity health sham!
Affinity health is a sham! I have been a member for the last 6 years. Premiums paid total of R126000. Claimed for +- R20 000 in the last 6 years. According to my policy the cover the gallbladder removal R35000. Now they only cover R15000 of that . It is absolutely absurd. No communication on policy change. The only time I received communication was when there was a forced premium hike. Form R1600 to R1988.
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Replies (2)
Affinity Health's replyOfficial
24 Aug 2022, 11:36Good day Chantell K,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply24 Aug 2022, 11:36
Official
Good day Chantell K,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity and feedback.
Kind Regards
Affinity Health Management Team.
Affinity Health's replyOfficial
25 Aug 2022, 16:47Good Day Chantell K,
We can confirm that a Complaints Officer has been in contact with you with regards to the concerns raised in the above review.
We can also confirm that pre-authorisation was approved according to the benefit limits available on your plan and the relevant communication was sent to you.
Please do not hesitate to contact us should you need any further assistance or clarification regarding your plan and benefits.
Warm regards,Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you with regards to the concerns raised in the above review.
We can also confirm that pre-authorisation was approved according to the benefit limits available on your plan and the relevant communication was sent to you.
Please do not hesitate to contact us should you need any further assistance or clarification regarding your plan and benefits.
Warm regards,Affinity Health Management Team.
Affinity Health's reply25 Aug 2022, 16:47
Official
Good Day Chantell K,
We can confirm that a Complaints Officer has been in contact with you with regards to the concerns raised in the above review.
We can also confirm that pre-authorisation was approved according to the benefit limits available on your plan and the relevant communication was sent to you.
Please do not hesitate to contact us should you need any further assistance or clarification regarding your plan and benefits.
Warm regards,Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you with regards to the concerns raised in the above review.
We can also confirm that pre-authorisation was approved according to the benefit limits available on your plan and the relevant communication was sent to you.
Please do not hesitate to contact us should you need any further assistance or clarification regarding your plan and benefits.
Warm regards,Affinity Health Management Team.