GB
Gerald B

1 reviews | Active since Feb 2022

24 Feb 2022, 10:13

Affinity Health Service Not Worth It

1 Star is too much. I am glad I cancelled my policy. The point is does this company know how to deal with clients and do business. First time use and not able to get an authorisation number due to debit order issue. No arrangements possible Constant phone calls which can never be answered because phone only rings once. At least 5-10 times a day. I have already paid the account at the doctors. Have had another debit order attempted even though I informed the call centre that that is the money used to pay the doctors. I have now received an account statement that says portion has been paid by Affinity health. Will see what happens when you attempt another debit order!!!!

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Replies (2)
Affinity Health
Affinity Health's reply24 Feb 2022, 10:20
Official
Good day Gerald,

Thank you for raising your concerns with us. 
 
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course. 

Kind Regards
Affinity Funeral Management Team
Affinity Health
Affinity Health's reply04 Mar 2022, 11:28
Official
Good day Gerald,

We can confirm that a Complaints Officer was in contact with you and you have been assisted accordingly. 

Kind Regards
Affinity Funeral Management Team