AFFINITY HEALTH SERVICE EMBARRASSINGLY NON EXISTENT

i am a member - have been for 5 + years. ID ***, Derek ****rell. 1. i notified Affinity i have changed jobs and they must please do the debit order on 05/09 - they still attempted 02/09 - they also did not amend my cell number or email, until well into September 22. they send mails telling me that my son's premium is increased as he is 22. sent to the incorrect mail. no calls, no follow up on my mail. NOTHING. i have attempted to obtain a policy schedule, as i am paying 3446.00 - they cannot tell me what for??????? i sent a mail a week ago for them to remove my son as he will go onto CAMAF with my wife - still waiting for a reply or an amended policy.......................................... This is NOT THE STANDARD I AMUSED TO WITH AFFINITY, until now that i want to amend my policy. Affinity, you are QUICK to activate debit orders but --------- when something must alter at the clients request, you are all useless. Unless i have an amended policy within 24 hours i will be terminating immediately , given your non existent service.