NJcR
Nadia Janse can Rensburg
1 reviews | Active since Sept 2024
29 Sept 2024, 13:52
Affinity health robs people. Worst insurance EVER
Worst medical insurance in the world, I have hip pain, went through all the hoops to go to a GP THEY PREFER HE THEN SAID I HAVE TO BE ADMITTED TO HOSPITAL FOR THE PAIN IN MY HIP. Got the letter on Friday phoned Affinity to fet a auth nr. They said I have to go to a specialist first. So today is Sunday the 29th of September 2024 I can’t walk I have so much pain. Went to CASUALTY AT LINMED BENONI they said Ihave to pay for casualty because AFFINITY HEALTH IS ONE OF THOSE THAT DOES NOT LIKE TO PAY THE HOSPITALS AS THEY SHOULD. So the end of the story back home can’t walk sit sleep or anything I HAVE SO MUCH PAIN. NEVER LET AFFINITY TELL YOU BULL KRAP OF WHAT THEY COVER AND WHAT NOT.
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Replies (5)0
Replies (5)
Affinity Health's replyOfficial
29 Sept 2024, 15:49 Good Day Nadia,
We sincerely apologize for the frustrations you have experienced. Your feedback is very important to us, and we take these matters seriously. We will forward your concerns to our Complaints Department for a thorough investigation.
We want to ensure that your situation is addressed appropriately and that improvements are made to enhance our communication and processes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.
Warm regards,
Affinity Health Management Team.
We sincerely apologize for the frustrations you have experienced. Your feedback is very important to us, and we take these matters seriously. We will forward your concerns to our Complaints Department for a thorough investigation.
We want to ensure that your situation is addressed appropriately and that improvements are made to enhance our communication and processes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply29 Sept 2024, 15:49
Official
Good Day Nadia,
We sincerely apologize for the frustrations you have experienced. Your feedback is very important to us, and we take these matters seriously. We will forward your concerns to our Complaints Department for a thorough investigation.
We want to ensure that your situation is addressed appropriately and that improvements are made to enhance our communication and processes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.
Warm regards,
Affinity Health Management Team.
We sincerely apologize for the frustrations you have experienced. Your feedback is very important to us, and we take these matters seriously. We will forward your concerns to our Complaints Department for a thorough investigation.
We want to ensure that your situation is addressed appropriately and that improvements are made to enhance our communication and processes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.
Warm regards,
Affinity Health Management Team.
NJcR
Nadia Janse can Rensburg's updateReviewer Update
30 Sept 2024, 16:12Apparently you wanted to resolve the issue. GREAT, bull krap company with the worst client service in history.
So you solving my problem is to send me to joburg gen government hospital because you don’t want to admit me to a private hospital. You a company that peoples life is hanging in your hands what a disgrace.
Now you still want to take money of my account FOR WHAT??????? For sending mw to a government hospital????
You better make sure you do not deduct the payment on my account tomorrow. I will make sure everyone on every group knows how you treat your customers.
I live around the corner from your newly renovated office probably the money you used to build that building is from not paying your customers bills and not allowing them to get the treatment they need.
Hope you rot in hell affinity
So you solving my problem is to send me to joburg gen government hospital because you don’t want to admit me to a private hospital. You a company that peoples life is hanging in your hands what a disgrace.
Now you still want to take money of my account FOR WHAT??????? For sending mw to a government hospital????
You better make sure you do not deduct the payment on my account tomorrow. I will make sure everyone on every group knows how you treat your customers.
I live around the corner from your newly renovated office probably the money you used to build that building is from not paying your customers bills and not allowing them to get the treatment they need.
Hope you rot in hell affinity
NJcR
Nadia Janse can Rensburg's update30 Sept 2024, 16:12
Reviewer Update
Apparently you wanted to resolve the issue. GREAT, bull krap company with the worst client service in history.
So you solving my problem is to send me to joburg gen government hospital because you don’t want to admit me to a private hospital. You a company that peoples life is hanging in your hands what a disgrace.
Now you still want to take money of my account FOR WHAT??????? For sending mw to a government hospital????
You better make sure you do not deduct the payment on my account tomorrow. I will make sure everyone on every group knows how you treat your customers.
I live around the corner from your newly renovated office probably the money you used to build that building is from not paying your customers bills and not allowing them to get the treatment they need.
Hope you rot in hell affinity
So you solving my problem is to send me to joburg gen government hospital because you don’t want to admit me to a private hospital. You a company that peoples life is hanging in your hands what a disgrace.
Now you still want to take money of my account FOR WHAT??????? For sending mw to a government hospital????
You better make sure you do not deduct the payment on my account tomorrow. I will make sure everyone on every group knows how you treat your customers.
I live around the corner from your newly renovated office probably the money you used to build that building is from not paying your customers bills and not allowing them to get the treatment they need.
Hope you rot in hell affinity
Affinity Health's replyOfficial
30 Sept 2024, 16:23 Good day Nadia,
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply30 Sept 2024, 16:23
Official
Good day Nadia,
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
04 Oct 2024, 15:39Good Day Nadia,
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback or clarity in relation to your complaint.
Kindest Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback or clarity in relation to your complaint.
Kindest Regards,
Affinity Health Management Team
Affinity Health's reply04 Oct 2024, 15:39
Official
Good Day Nadia,
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback or clarity in relation to your complaint.
Kindest Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback or clarity in relation to your complaint.
Kindest Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
07 Oct 2024, 13:15Dear Naida,
Kindly note that an email has been sent to you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the matter at hand.
Thanking you,
Affinity Health Management Team
Kindly note that an email has been sent to you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the matter at hand.
Thanking you,
Affinity Health Management Team
Affinity Health's reply07 Oct 2024, 13:15
Official
Dear Naida,
Kindly note that an email has been sent to you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the matter at hand.
Thanking you,
Affinity Health Management Team
Kindly note that an email has been sent to you in relation to your complaint.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the matter at hand.
Thanking you,
Affinity Health Management Team