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RA
Ryan A

1 reviews | Active since Jun 2019

27 Jun 2019, 11:54

AFFINITY HEALTH ROBED ME!!!

In april i payed via EFT cause there was no money in the account they debit from, i sent the proof of payment multiple times and recieved no reply.the following month they deducted double from my account. i sent multiple emails asking them to resolve the issue and no one is replying. i called multiple times the number on my card ***and it isnt even ringing.

0
Replies (4)
Affinity Health
Affinity Health's reply27 Jun 2019, 12:05
Official
Good day Ryan

Thank you for raising your concerns with us.

We apologise for the inconvenience caused by the process of trying to bring your premium payments up to date.

The matter will be investigated, and a Complaints Officer will be in contact with you with feedback.

Kind regards
Affinity Health Management Team
RA
Ryan A's update27 Jun 2019, 12:30
Reviewer Update
how ? you dont have my id number,my policy number or any of my details.just send me an email address of someone on the affinity health team who will ACTUALLY REPLY to my emails
Affinity Health
Affinity Health's reply27 Jun 2019, 12:54
Official
Ryan,

We confirm your policy has been found and the Complaints Department has already emailed and smsed you notice of the email, to which your prompt response would be greatly appreciated.

Kind regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply01 Jul 2019, 14:36
Official
Good day Ryan

We can confirm that numerous attempts at contacting you have been made, to no avail.

Please respond to emails sent to by the Complaints Department in order to be assisted further.

Kind regards
Affinity Health Management Team