RS
Rochelle S
1 reviews | Active since Jul 2021
10 Jun 2026, 13:02
Affinity Health refusing to cancel my membership per request
I have cancelled my membership via email as well as with their consultant via a call. Instead the Consultant tried to keep the membership after I have explained the reason for cancellation and that I have sought alternative cover elsewhere. After all this, I received a Whatsapp message via their message portal that my membership will remain unchanged! What the heck?! Refusing to cancel the membership is unacceptable!
Helpful (0)
Replies (7)0
Replies (7)
Affinity Health's replyOfficial
10 Jun 2026, 13:12Good day Rochelle,
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will contact you to assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will contact you to assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,Affinity Health Management Team
Affinity Health's reply10 Jun 2026, 13:12
Official
Good day Rochelle,
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will contact you to assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will contact you to assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,Affinity Health Management Team
RS
Rochelle S's updateReviewer Update
10 Jun 2026, 13:20Thank you. I have struggled for days now with your Consultants. I look forward to having this matter resolved.
RS
Rochelle S's update10 Jun 2026, 13:20
Reviewer Update
Thank you. I have struggled for days now with your Consultants. I look forward to having this matter resolved.
RS
Rochelle S's updateReviewer Update
10 Jun 2026, 13:21#REF-AAED-3786
RS
Rochelle S's update10 Jun 2026, 13:21
Reviewer Update
#REF-AAED-3786
Affinity Health's replyOfficial
10 Jun 2026, 13:41 Good day Rochelle,
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,Affinity Health Management Team
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,Affinity Health Management Team
Affinity Health's reply10 Jun 2026, 13:41
Official
Good day Rochelle,
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,Affinity Health Management Team
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,Affinity Health Management Team
Affinity Health's replyOfficial
10 Jun 2026, 16:15Good day Rochelle,
We can confirm that an Agent was in contact with you today. We appreciate your patience and for allowing us to resolve your complaint.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
We can confirm that an Agent was in contact with you today. We appreciate your patience and for allowing us to resolve your complaint.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
Affinity Health's reply10 Jun 2026, 16:15
Official
Good day Rochelle,
We can confirm that an Agent was in contact with you today. We appreciate your patience and for allowing us to resolve your complaint.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
We can confirm that an Agent was in contact with you today. We appreciate your patience and for allowing us to resolve your complaint.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
RS
Rochelle S's updateReviewer Update
10 Jun 2026, 16:27Thank you very much.
RS
Rochelle S's update10 Jun 2026, 16:27
Reviewer Update
Thank you very much.
Affinity Health's replyOfficial
17 Jun 2026, 13:09Dear Rochelle,
You are most welcome.
Kind regards,
Affinity Health Management Team
You are most welcome.
Kind regards,
Affinity Health Management Team
Affinity Health's reply17 Jun 2026, 13:09
Official
Dear Rochelle,
You are most welcome.
Kind regards,
Affinity Health Management Team
You are most welcome.
Kind regards,
Affinity Health Management Team