MK
MaPkay K
1 reviews | Active since May 2024
10 May 2024, 10:17
AFFINITY HEALTH REFUND- INVOICE INV***
I was debited on the 25/04/2024 and I tried to reverse the debit order but it did not reverse. As per Affinity health they never received the funds but on my bank statement it shows that the funds were paid to them. They advised me that I need to dispute with the bank, but how do I dispute something that I and the bank can clearly see funds being sent to Affinity account. Affinity health is failing to provide me with proof that they tried to take the debit order from my account and the bank deemed it as unsuccessful to them.
I have sent multiple emails and whatsapps without any luck. I need Affinity health to send me a pdf copy of where they tried to debit me and the bank declining/reversing the debit order. I need Affinity health to send me the pdf copy of invoice INV*** so I have evidence from them that my funds were returned back to my account.
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Replies (3)
Affinity Health's replyOfficial
10 May 2024, 13:20Dear MaPkay,
We can confirm that a Complaints Officer was indeed in contact with you during the course of the week.
Please note that feedback was provided to you and the Complaints Department has provided you with sufficient proof that the funds did not reach our account.
We trust the above is in order.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was indeed in contact with you during the course of the week.
Please note that feedback was provided to you and the Complaints Department has provided you with sufficient proof that the funds did not reach our account.
We trust the above is in order.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply10 May 2024, 13:20
Official
Dear MaPkay,
We can confirm that a Complaints Officer was indeed in contact with you during the course of the week.
Please note that feedback was provided to you and the Complaints Department has provided you with sufficient proof that the funds did not reach our account.
We trust the above is in order.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was indeed in contact with you during the course of the week.
Please note that feedback was provided to you and the Complaints Department has provided you with sufficient proof that the funds did not reach our account.
We trust the above is in order.
Kind regards,
Affinity Health Management Team.
MK
MaPkay K's updateReviewer Update
10 May 2024, 13:24Thank you I have received the statement. Yes the agent has been in contact with me.
Please can this be explained to me. The dates reflex on the statement is the 23/04/2024, how is this so because i only get paid on the 25/04/2024. One of your agents on the whatsapp group sent me a screenshot of my profile the dates on the screenshot that recieved is dated the 25/04/2024.
How is this so?
Please can this be explained to me. The dates reflex on the statement is the 23/04/2024, how is this so because i only get paid on the 25/04/2024. One of your agents on the whatsapp group sent me a screenshot of my profile the dates on the screenshot that recieved is dated the 25/04/2024.
How is this so?
MK
MaPkay K's update10 May 2024, 13:24
Reviewer Update
Thank you I have received the statement. Yes the agent has been in contact with me.
Please can this be explained to me. The dates reflex on the statement is the 23/04/2024, how is this so because i only get paid on the 25/04/2024. One of your agents on the whatsapp group sent me a screenshot of my profile the dates on the screenshot that recieved is dated the 25/04/2024.
How is this so?
Please can this be explained to me. The dates reflex on the statement is the 23/04/2024, how is this so because i only get paid on the 25/04/2024. One of your agents on the whatsapp group sent me a screenshot of my profile the dates on the screenshot that recieved is dated the 25/04/2024.
How is this so?
Affinity Health's replyOfficial
13 May 2024, 09:28Dear MaPkay,
We can confirm that a Complaints Officer has provided you with feedback via email regarding your query.
The relevant information as far as Affinity Health was able to provide has been forwarded through to you and we further confirm that you have been advised to take the matter up with your bank regarding the debit which you had disputed through the app.
Affinity Health would like to yet again confirm that no funds have been received for your policy and that the refund will not be able to be processed without receipt of the funds.
To protect all clients personal information, we urge you to please communicate all material policy queries and information directly with Affinity Health via email due to the nature of the complaint.
Should any of the assistance provided not be to your satisfaction, you are referred to please take the matter up with the relevant regulatory authority.
Best Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has provided you with feedback via email regarding your query.
The relevant information as far as Affinity Health was able to provide has been forwarded through to you and we further confirm that you have been advised to take the matter up with your bank regarding the debit which you had disputed through the app.
Affinity Health would like to yet again confirm that no funds have been received for your policy and that the refund will not be able to be processed without receipt of the funds.
To protect all clients personal information, we urge you to please communicate all material policy queries and information directly with Affinity Health via email due to the nature of the complaint.
Should any of the assistance provided not be to your satisfaction, you are referred to please take the matter up with the relevant regulatory authority.
Best Regards,
Affinity Health Management Team.
Affinity Health's reply13 May 2024, 09:28
Official
Dear MaPkay,
We can confirm that a Complaints Officer has provided you with feedback via email regarding your query.
The relevant information as far as Affinity Health was able to provide has been forwarded through to you and we further confirm that you have been advised to take the matter up with your bank regarding the debit which you had disputed through the app.
Affinity Health would like to yet again confirm that no funds have been received for your policy and that the refund will not be able to be processed without receipt of the funds.
To protect all clients personal information, we urge you to please communicate all material policy queries and information directly with Affinity Health via email due to the nature of the complaint.
Should any of the assistance provided not be to your satisfaction, you are referred to please take the matter up with the relevant regulatory authority.
Best Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has provided you with feedback via email regarding your query.
The relevant information as far as Affinity Health was able to provide has been forwarded through to you and we further confirm that you have been advised to take the matter up with your bank regarding the debit which you had disputed through the app.
Affinity Health would like to yet again confirm that no funds have been received for your policy and that the refund will not be able to be processed without receipt of the funds.
To protect all clients personal information, we urge you to please communicate all material policy queries and information directly with Affinity Health via email due to the nature of the complaint.
Should any of the assistance provided not be to your satisfaction, you are referred to please take the matter up with the relevant regulatory authority.
Best Regards,
Affinity Health Management Team.