WQ
Wendy Q

1 reviews | Active since Aug 2014

04 Sept 2026, 16:03

Affinity health- pure ******! Pure cheats! They'll rip you ungodlessy. Be warned!

Good day dear South Africans no matter how desperate you can be, never join Affinity health. They're good ******. I had just joined them and unfortunately in June I was in an MVA and was rushed to the hospital. They approved R2900 for casualty. I was discharged the same day. Six days later I experienced unbearable pains. I called them and after a long fight they agreed I should go back there but if I were to be seen by a Specialist it will be for my own account.

I asked the agent how as it was still something that was from the accident. I was called to consult with consult with nurse and she told me to go to the hospital which is 110km from my place. On arrival I called them and that was rejected. I had to hire another car home 110km.

A day before yesterday I went to see a GP in Mt Frere and I couldn't sleep due to pains on my lower limbs and left sided chest pain affecting the arm. I called them and they said I should come to the hospital to be admitted. I was driven tonthe hospital and when I called them I was told I should go straight to the hospital and on arrival it was the total opposite. They told me this was a pre-existing condition. How so? I've never have had leg pains before the accident. I called then and they rejected that. They were the ones who had advised I come to hospital with the doctors referral. Another 220km for nothing. This morning I couldn't even jump out of bed. I am in extreme pain. Dr Goqwana advised it was Pulmonary Embolism (emboli) I'm not sure if the I spelled this right. Still Affinity rejected it saying it was a pre-existing condition. How so? These pains and the swelling came after the accident. I called them again and I spoke to Oscar who advised that he will take this with his superiors. I then received communication from Ntokozo who told me if I wanted to appeal I can do so though it will take 14 days to complete. Where would I be by then?

Affinity will rip you off guys and you will die thinking you're covered by the best. They're the WORST! How does an illness after an accident becomes pre-existing?

Pure ******! Pure cheats! Stay away from them.

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Replies (1)
Affinity Health
Affinity Health's reply04 Sept 2026, 16:22
Official
Good day Wendy,

We acknowledge receipt of the below complaint and sincerely regret the distress and frustration experienced in relation to the medical assistance and authorisation process.

We will escalate the matter to the Complaints Team for a formal investigation. Once the investigation has been concluded, appropriate feedback will be provided to you.

Kind Regards,
Affinity Health Management Team