1 reviews | Active since Dec 2015
Affinity Health Poor Service
I've recenlty been in a battle to have my insurance that was uncontractually forced upon me at my current place of employment.
I've had Affinity Health on standby for months now whilst I attempted to cancel the unwanted medical aid. Each time they assured me that we could have the debit order moved over to the next month as I'd failed to cancel the unwanted medical aid.
Affinity attempted to debit my account last month. This month they assured me that the debit order would be removed, my credit record would not be harmed and there would only be one debit order for 01.05.2019.
Tonight I just had two debit orders go off for over R1000 each. This is horribly inconvenient especially since I had all these assurances from the advisors calling me.
Thank you for raising your concerns with us regarding your policy.
We will ensure that an investigation is undertaken by the Complaints Department and contact will be made to you.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us regarding your policy.
We will ensure that an investigation is undertaken by the Complaints Department and contact will be made to you.
Kind Regards
The Affinity Health Management Team
Please be advised that the Complaints Department is aware of your concerns and is investigating the matter.
The consultant has advised that you will be contacted tomorrow as the status of your debit order on Affinity Health's side will show tomorrow.
Please allow the agent the time to provide you with feedback tomorrow.
Kind Regards
The Affinity Health Management Team
Please be advised that the Complaints Department is aware of your concerns and is investigating the matter.
The consultant has advised that you will be contacted tomorrow as the status of your debit order on Affinity Health's side will show tomorrow.
Please allow the agent the time to provide you with feedback tomorrow.
Kind Regards
The Affinity Health Management Team