1 reviews | Active since Aug 2013
Affinity Health PAY BACK MY MONEY
i am a member of Affinity Health, on 27 July 2019 both my sons were sick, i then rushed them to a doctor that is within Affinity Health care network- doctors administrator call Affinity to get authorization before we consulted the doctor -Dr Mohammed in Isipingo Durban. No-one answered the calls, as the kids were becoming worse i end up consulting the doctor & i had to pay from my own pocket. I was not pleased at all by AFFINITY HEALTH Service, then on 29.7.2019 i sent an email about this matter,
i was asked to complete reimbur*****t form & slips for payment- off which i have done so. Little i knew that i will be getting worse service then before. EVERYDAY I GET AN EMAIL NOTIFICATION,QUESTIONING ME ABOUT INFORMATION THAT WRITTEN ON THE FORM. THIS PEOPLE ARE JUST AVOIDING TO REIMBURSE ME BACK. I AM STILL SHOCKED AT THIS SERVICE,
Thank you for bringing this matter to our attention.
Please note that the Complaints Department will be conducting an investigation and will be in contact with you with accurate feedback.
Kind Regards
Affinity Health Management Team
Thank you for bringing this matter to our attention.
Please note that the Complaints Department will be conducting an investigation and will be in contact with you with accurate feedback.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has communicated with you and advised you of the documentation required for your reimbur*****t to be processed.
Affinity Health ensures that claims are honoured according to the policy terms and conditions and we encourage members to refer to their policy documentation that provides them with the information regarding their policy.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has communicated with you and advised you of the documentation required for your reimbur*****t to be processed.
Affinity Health ensures that claims are honoured according to the policy terms and conditions and we encourage members to refer to their policy documentation that provides them with the information regarding their policy.
Kind Regards
Affinity Health Management Team
I have forwarded all the relevant documents & the doctor has sent his documents as well to AFFINITY HEALTH. i have not been told anything further, i had to ask Shivanie WHAT TO DO NEXT?, she told me to wait
its almost a month now, i haven't been reimbursed. I guess this means i am being ignored klaar. Levels of incompetency are high in this company.
I have forwarded all the relevant documents & the doctor has sent his documents as well to AFFINITY HEALTH. i have not been told anything further, i had to ask Shivanie WHAT TO DO NEXT?, she told me to wait
its almost a month now, i haven't been reimbursed. I guess this means i am being ignored klaar. Levels of incompetency are high in this company.
Thank you for your patience
As Shivanie has confirmed with you that it does take 30 for a payment to reflect and your payment is in process and proof of payment will be sent once the payment has been received
Kind Regards
Affinity Health Management Team
Thank you for your patience
As Shivanie has confirmed with you that it does take 30 for a payment to reflect and your payment is in process and proof of payment will be sent once the payment has been received
Kind Regards
Affinity Health Management Team