RR
Ronnie R
1 reviews | Active since Jul 2016
15 Dec 2020, 09:56
Affinity Health Not what they claim to be, They are a bunch of ********
The most convincing sales persons and full of promise that NEVER materialise. All they take is debit order upon debit order an never give any service. My son took cover from then which I am paying,to date we have received absolutely NOTHING and NO communication. Not even any policy documents no card Nada zilch zero. To me Affinity has ****** my money as we have NOTHING to show for it. People take NOTE do not deal with a bunch of ******
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Replies (2)
Affinity Health's replyOfficial
15 Dec 2020, 10:15Good Day Ronnie R
Thank you for taking the time to raise your concerns with us.
Kindly be advised that your concerns will be thoroughly investigated and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Kindly be advised that your concerns will be thoroughly investigated and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply15 Dec 2020, 10:15
Official
Good Day Ronnie R
Thank you for taking the time to raise your concerns with us.
Kindly be advised that your concerns will be thoroughly investigated and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Kindly be advised that your concerns will be thoroughly investigated and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
18 Dec 2020, 09:00Good Day Ronnie R
We can confirm that a Complaints Officer was in contact with you to assist you with all your concerns and provide you with clarification regarding our plan.
Please note that the welcome documents are delivered to member's 28 working days after the first successful premium is received.
We can further confirm that Affinity Health was in continuous communication with your son on email to assist him with all the queries that he had regarding his plan.
Should you need any further assistance, please let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist you with all your concerns and provide you with clarification regarding our plan.
Please note that the welcome documents are delivered to member's 28 working days after the first successful premium is received.
We can further confirm that Affinity Health was in continuous communication with your son on email to assist him with all the queries that he had regarding his plan.
Should you need any further assistance, please let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply18 Dec 2020, 09:00
Official
Good Day Ronnie R
We can confirm that a Complaints Officer was in contact with you to assist you with all your concerns and provide you with clarification regarding our plan.
Please note that the welcome documents are delivered to member's 28 working days after the first successful premium is received.
We can further confirm that Affinity Health was in continuous communication with your son on email to assist him with all the queries that he had regarding his plan.
Should you need any further assistance, please let us know as we are here to help you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist you with all your concerns and provide you with clarification regarding our plan.
Please note that the welcome documents are delivered to member's 28 working days after the first successful premium is received.
We can further confirm that Affinity Health was in continuous communication with your son on email to assist him with all the queries that he had regarding his plan.
Should you need any further assistance, please let us know as we are here to help you.
Kind Regards
Affinity Health Management Team