AFFINITY HEALTH- NOT UNDERSTANDING AT ALL

I app**** for hospital cover in January 2016 and cancelled same on 25 January 2016 (which was a process as the agent that assisted me did not revert to me. I had to email the admin dept to get a response) - I dealt with Costa Prodomos, he confirmed that my application will be treated as \not taken up\" and should my account be debited I should advise him and he will have same reimbursed, I stated that the first debit was to run off on 01 March 2016 and since it is more than a month's notice, my account should not be debited, to which he agreed and confirmed. This morning my account was debited twice, without my consent, I did not have sufficient funds for the 2nd debit made by Affinity Health, and this resulted in an unpaid debit and I have incurred unpaid debit order fees. I immediately sent an email to Prodomos requesting the amount to be reimbursed as I have other debit orders that will run off and will not have funds to accommodate for this, I called in at 8:30am as I had no response and I spoke to Ntabi, forwarded the emails to her and some 6hrs later my money had not been refunded and I have now been asked to fill in a cancellation form! Just absolutely pathetic service!"