Affinity Health - Non Existent Care

Affinity Health do not care about their customers and are only in the business to make money, they advertise and sell themselves as Medical insurance with lots of promises on what will be covered, but it is not the case in real live when you need it! For the second time in two months I am fighting to get MY MONEY out of them! First they double deducted my premium and I had to follow up numerous times to get my money paid back. Then I had to take my son to the emergency room twice for an allergic reaction and after getting Authorization for R2000 cover we still had to pay R650 each time, because the hospital does not trust Affinity to pay them, so we have to claim it back from them. After putting in my claim, there are now a whole lot of run around and paperwork etc etc that I must do, I must contact the hospital to get everything.Why do I pay them every month? Is this not their job? If they authorized it initially do they not have all of this information all ready? I believe this is their way of making it as difficult as possible to claim from them so that customers give up and they can pocket that money!!!!! This is ********* and totally unprofessional. Their customer care is non existent, after speaking to a consultant on Monday and him promising me numerous times that he would follow up, escalate and contact the hospital and phone me back the next day. It is now two days later and I have not heard anything from anyone! I am fed up and will be canceling this farce of a Policy!!!