GB
Gawie B
1 reviews | Active since Sept 2013
07 Aug 2025, 09:21
Affinity Health NO ASSISTANCE
They are the first debit order to go down every month , but when it comes time to claim back (on their instructions) , they will never respond . Its now more than a month for them to assist or refund me . Useless .......
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
07 Aug 2025, 09:33Good Day Gawie,
We’re really sorry to hear about your experience, and we understand your frustration. This is not the level of service we strive for.
We understand how important this matter is and will ensure your case is reviewed promptly. You will receive feedback once we have concluded our investigation.
Thank you for your patience.
Kind regards
Affinity Health Management Team
We’re really sorry to hear about your experience, and we understand your frustration. This is not the level of service we strive for.
We understand how important this matter is and will ensure your case is reviewed promptly. You will receive feedback once we have concluded our investigation.
Thank you for your patience.
Kind regards
Affinity Health Management Team
Affinity Health's reply07 Aug 2025, 09:33
Official
Good Day Gawie,
We’re really sorry to hear about your experience, and we understand your frustration. This is not the level of service we strive for.
We understand how important this matter is and will ensure your case is reviewed promptly. You will receive feedback once we have concluded our investigation.
Thank you for your patience.
Kind regards
Affinity Health Management Team
We’re really sorry to hear about your experience, and we understand your frustration. This is not the level of service we strive for.
We understand how important this matter is and will ensure your case is reviewed promptly. You will receive feedback once we have concluded our investigation.
Thank you for your patience.
Kind regards
Affinity Health Management Team
GB
Gawie B's updateReviewer Update
20 Aug 2025, 09:20Another week has gone by , and after promises and emails , here i am , still awaiting my payment? I will go the extra mile , and go to all other platforms to warn people of joining Affinity . Again , USELESS!!!!
GB
Gawie B's update20 Aug 2025, 09:20
Reviewer Update
Another week has gone by , and after promises and emails , here i am , still awaiting my payment? I will go the extra mile , and go to all other platforms to warn people of joining Affinity . Again , USELESS!!!!
Affinity Health's replyOfficial
20 Aug 2025, 10:53Good day Gawie,
Our Complaints Team has been in contact with you regarding your concerns, and further correspondence was also sent requesting additional information, which we are still awaiting.
Please note that your claim has been processed for payment, which is scheduled to be finalised this week as payments are made in batches. Proof of payment will be shared with you as soon as it reflects.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Affinity Health Management Team
Our Complaints Team has been in contact with you regarding your concerns, and further correspondence was also sent requesting additional information, which we are still awaiting.
Please note that your claim has been processed for payment, which is scheduled to be finalised this week as payments are made in batches. Proof of payment will be shared with you as soon as it reflects.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Affinity Health Management Team
Affinity Health's reply20 Aug 2025, 10:53
Official
Good day Gawie,
Our Complaints Team has been in contact with you regarding your concerns, and further correspondence was also sent requesting additional information, which we are still awaiting.
Please note that your claim has been processed for payment, which is scheduled to be finalised this week as payments are made in batches. Proof of payment will be shared with you as soon as it reflects.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Affinity Health Management Team
Our Complaints Team has been in contact with you regarding your concerns, and further correspondence was also sent requesting additional information, which we are still awaiting.
Please note that your claim has been processed for payment, which is scheduled to be finalised this week as payments are made in batches. Proof of payment will be shared with you as soon as it reflects.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
21 Aug 2025, 11:43Good day Gawie,
We can confirm that your reimbur*****t claim has been paid, and the proof of payment was forwarded via email.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
We can confirm that your reimbur*****t claim has been paid, and the proof of payment was forwarded via email.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
Affinity Health's reply21 Aug 2025, 11:43
Official
Good day Gawie,
We can confirm that your reimbur*****t claim has been paid, and the proof of payment was forwarded via email.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
We can confirm that your reimbur*****t claim has been paid, and the proof of payment was forwarded via email.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team