AS
Austin S
1 reviews | Active since Apr 2026
14 Apr 2026, 14:17
Affinity health Nbcpss
Poor/low level service. Always citing high volume of calls and WhatsApp responses as excuses for not attending to your request for service. It's not an acceptable excuse when members are ill and in need of service. Illness does not ask for administrative backlogs it's your responsibility to ensure adequate staffing and standby personnel to meet demand. Here is thousands of unemployed medical professionals there is no justification for leaving members without support when these resources remain untapped. There are even thousands of retired health professionals who.may be recruited.. Value your members by prioritizing responsiveness, reliability and accountability in every interaction
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
14 Apr 2026, 14:23Dear Austin,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important timely support is, especially when our members are unwell and in need of assistance, and we regret that your experience did not meet these expectations.
Please be assured that your concerns are being taken seriously. Our Complaints Team will be conducting a thorough investigation into the issues you have raised regarding service responsiveness and capacity. Your feedback is valuable and highlights areas where we need to improve to better serve our members.
A complaints officer will be assigned to this matter and will be in contact with you once the investigation has been concluded to provide feedback and outline any corrective actions.
Thank you for your patience and for sharing your concerns with us.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important timely support is, especially when our members are unwell and in need of assistance, and we regret that your experience did not meet these expectations.
Please be assured that your concerns are being taken seriously. Our Complaints Team will be conducting a thorough investigation into the issues you have raised regarding service responsiveness and capacity. Your feedback is valuable and highlights areas where we need to improve to better serve our members.
A complaints officer will be assigned to this matter and will be in contact with you once the investigation has been concluded to provide feedback and outline any corrective actions.
Thank you for your patience and for sharing your concerns with us.
Warm regards,
Affinity Health Management Team
Affinity Health's reply14 Apr 2026, 14:23
Official
Dear Austin,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important timely support is, especially when our members are unwell and in need of assistance, and we regret that your experience did not meet these expectations.
Please be assured that your concerns are being taken seriously. Our Complaints Team will be conducting a thorough investigation into the issues you have raised regarding service responsiveness and capacity. Your feedback is valuable and highlights areas where we need to improve to better serve our members.
A complaints officer will be assigned to this matter and will be in contact with you once the investigation has been concluded to provide feedback and outline any corrective actions.
Thank you for your patience and for sharing your concerns with us.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important timely support is, especially when our members are unwell and in need of assistance, and we regret that your experience did not meet these expectations.
Please be assured that your concerns are being taken seriously. Our Complaints Team will be conducting a thorough investigation into the issues you have raised regarding service responsiveness and capacity. Your feedback is valuable and highlights areas where we need to improve to better serve our members.
A complaints officer will be assigned to this matter and will be in contact with you once the investigation has been concluded to provide feedback and outline any corrective actions.
Thank you for your patience and for sharing your concerns with us.
Warm regards,
Affinity Health Management Team
Affinity Health's replyOfficial
20 Apr 2026, 16:19Dear Austin,
We can confirm that a Complaints Officer has been in contact with you to address your concerns.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you to address your concerns.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply20 Apr 2026, 16:19
Official
Dear Austin,
We can confirm that a Complaints Officer has been in contact with you to address your concerns.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you to address your concerns.
Warm regards,
Affinity Health Management Team.