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Mashitane M
1 reviews | Active since May 2026
13 May 2026, 13:41
Affinity Health-Nbcpss
Affinity Health-Nbcpss. Poor service. As their member I'm told to do Pre-authorisation with them for all my benefits first, I've been waiting for their nurse to directly call me for almost 24HRS now. I've been contacting nbcpss health call centre every hour and they are telling me that they are experiencing high volume of calls, in my state of being unwell,I'm being told of administrative backlogs. They can't even authorize me to do physical consultation at my nearest General Practitioner,I'm told to wait for the nurse to call me...until when? Affinity Health-Nbcpss this is too bad.
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Affinity Health's replyOfficial
13 May 2026, 13:43Dear Ma****ane,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to access assistance and obtain your pre-authorisation.
We understand how distressing it can be to experience delays, especially when you are unwell and seeking medical support. Your concerns regarding the waiting period, communication delays, and the challenges experienced with the call centre are acknowledged and taken seriously.
Please be assured that your complaint will be escalated to a Complaints Officer for further investigation. The matter will be reviewed thoroughly, and feedback will be provided to you as soon as possible.
We appreciate your patience and thank you for making us aware of your experience, as this helps us improve our service delivery.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to access assistance and obtain your pre-authorisation.
We understand how distressing it can be to experience delays, especially when you are unwell and seeking medical support. Your concerns regarding the waiting period, communication delays, and the challenges experienced with the call centre are acknowledged and taken seriously.
Please be assured that your complaint will be escalated to a Complaints Officer for further investigation. The matter will be reviewed thoroughly, and feedback will be provided to you as soon as possible.
We appreciate your patience and thank you for making us aware of your experience, as this helps us improve our service delivery.
Warm regards,
Affinity Health Management Team
Affinity Health's reply13 May 2026, 13:43
Official
Dear Ma****ane,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to access assistance and obtain your pre-authorisation.
We understand how distressing it can be to experience delays, especially when you are unwell and seeking medical support. Your concerns regarding the waiting period, communication delays, and the challenges experienced with the call centre are acknowledged and taken seriously.
Please be assured that your complaint will be escalated to a Complaints Officer for further investigation. The matter will be reviewed thoroughly, and feedback will be provided to you as soon as possible.
We appreciate your patience and thank you for making us aware of your experience, as this helps us improve our service delivery.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to access assistance and obtain your pre-authorisation.
We understand how distressing it can be to experience delays, especially when you are unwell and seeking medical support. Your concerns regarding the waiting period, communication delays, and the challenges experienced with the call centre are acknowledged and taken seriously.
Please be assured that your complaint will be escalated to a Complaints Officer for further investigation. The matter will be reviewed thoroughly, and feedback will be provided to you as soon as possible.
We appreciate your patience and thank you for making us aware of your experience, as this helps us improve our service delivery.
Warm regards,
Affinity Health Management Team