SC
Samantha C
1 reviews | Active since Nov 2017
08 Aug 2020, 14:03
Affinity Health - Misleading Be Warned
Requested a quote and received a callback from consultant Gloria. I specifically asked about penalties for a pre existing shoulder injury and was told it would not apply to me. I received the brochure. Fortunately I did read it and there, large as life it states Penalties apply for pre existing conditions. I queried this via email to Gloria. No response and now my email has been blocked. Your consultant ****. How many people get misled with mis information from your consultants. Very disappointed.
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Replies (2)
Affinity Health's replyOfficial
08 Aug 2020, 21:27Good Day Samantha C,
Thank you for bringing the matter to our attention.
We are appalled at the service and information that was given to you. The matter will be investigated and a Complaints Officer will be in contact with you to provide resolution.
Kind Regards
Affinity Health Management Team
Thank you for bringing the matter to our attention.
We are appalled at the service and information that was given to you. The matter will be investigated and a Complaints Officer will be in contact with you to provide resolution.
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Aug 2020, 21:27
Official
Good Day Samantha C,
Thank you for bringing the matter to our attention.
We are appalled at the service and information that was given to you. The matter will be investigated and a Complaints Officer will be in contact with you to provide resolution.
Kind Regards
Affinity Health Management Team
Thank you for bringing the matter to our attention.
We are appalled at the service and information that was given to you. The matter will be investigated and a Complaints Officer will be in contact with you to provide resolution.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
14 Aug 2020, 15:04Good Day Samantha C,
Please be advised that a Complaints Officer has attempted to contact you on several occasions but to no avail.
We can confirm that late joiner penalties are not applicable to the Affinity Health policy which was correctly advised to you by the Sales Agent. According to the Affinity Health Brochure and policy wording, all pre-existing conditions carry a 12-month waiting period which is an industry standard.
Should a member join Affinity Health with a pre-existing condition, the condition will be excluded for the first 12 months of consecutive cover under the hospital benefits.
Should you require any further clarity regarding our benefits, exclusions and limitations, please do not hesitate to contact us on ***and we will be happy to assist you.
Kind Regards
Affinity Health Management Team.
Please be advised that a Complaints Officer has attempted to contact you on several occasions but to no avail.
We can confirm that late joiner penalties are not applicable to the Affinity Health policy which was correctly advised to you by the Sales Agent. According to the Affinity Health Brochure and policy wording, all pre-existing conditions carry a 12-month waiting period which is an industry standard.
Should a member join Affinity Health with a pre-existing condition, the condition will be excluded for the first 12 months of consecutive cover under the hospital benefits.
Should you require any further clarity regarding our benefits, exclusions and limitations, please do not hesitate to contact us on ***and we will be happy to assist you.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply14 Aug 2020, 15:04
Official
Good Day Samantha C,
Please be advised that a Complaints Officer has attempted to contact you on several occasions but to no avail.
We can confirm that late joiner penalties are not applicable to the Affinity Health policy which was correctly advised to you by the Sales Agent. According to the Affinity Health Brochure and policy wording, all pre-existing conditions carry a 12-month waiting period which is an industry standard.
Should a member join Affinity Health with a pre-existing condition, the condition will be excluded for the first 12 months of consecutive cover under the hospital benefits.
Should you require any further clarity regarding our benefits, exclusions and limitations, please do not hesitate to contact us on ***and we will be happy to assist you.
Kind Regards
Affinity Health Management Team.
Please be advised that a Complaints Officer has attempted to contact you on several occasions but to no avail.
We can confirm that late joiner penalties are not applicable to the Affinity Health policy which was correctly advised to you by the Sales Agent. According to the Affinity Health Brochure and policy wording, all pre-existing conditions carry a 12-month waiting period which is an industry standard.
Should a member join Affinity Health with a pre-existing condition, the condition will be excluded for the first 12 months of consecutive cover under the hospital benefits.
Should you require any further clarity regarding our benefits, exclusions and limitations, please do not hesitate to contact us on ***and we will be happy to assist you.
Kind Regards
Affinity Health Management Team.