HC
Henk C

1 reviews | Active since Oct 2017

16 Nov 2017, 11:23

Affinity Health Medical Cover - Junior Plan

Danielle Davids - Complaints Officer

On the 2017/11/10 I raised an issue with Danielle regarding rumours that I heard that their Junior Plan would not be accepted by our local private hospital. On the 2017/11/16 I received an email from Danielle that included a letter from the local hospital that they "...now have a direct billing agreement with Affinity Health and that their members will be accepted at our hospital..."

Thanks to the efforts made by Danielle, not only will my grandchild be accepted at the local private hospital, but all other members of Affinity Health.

Thanks Danielle - you deserve more than the 5 stars!!

0
Replies (1)
Affinity Health
Affinity Health's reply16 Nov 2017, 12:25
Official

Good day Henk,

Thank you for reporting your positive experience with our Complaints officer, Danielle here on Hello Peter.

It is always refreshing for us to receive confirmation that our members are receiving the client support they deserve.

Thank you for your feedback and we look forward to our ongoing relationship.

Kind regards

Affinity Health Management Team