MK
Merilyn K
1 reviews | Active since May 2024
28 Jun 2024, 10:47
Affinity Health Medical Bills
If you get a chance, please read and ask many questions as possible before joining medical insurance because they will leave you paying every bill on your own. You are not saving anything but just adding bills on yourself.
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Replies (3)
Affinity Health's replyOfficial
28 Jun 2024, 11:14Good day Merilyn,
Thank you for your feedback. We understand your concerns and sad to hear that you have experienced dissatisfaction.
Your complaint will be referred to the relevant department and a Complaints Officer will be in touch with you to get more information about your experience.
Kind Regards
Affinity Health Management Team
Thank you for your feedback. We understand your concerns and sad to hear that you have experienced dissatisfaction.
Your complaint will be referred to the relevant department and a Complaints Officer will be in touch with you to get more information about your experience.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Jun 2024, 11:14
Official
Good day Merilyn,
Thank you for your feedback. We understand your concerns and sad to hear that you have experienced dissatisfaction.
Your complaint will be referred to the relevant department and a Complaints Officer will be in touch with you to get more information about your experience.
Kind Regards
Affinity Health Management Team
Thank you for your feedback. We understand your concerns and sad to hear that you have experienced dissatisfaction.
Your complaint will be referred to the relevant department and a Complaints Officer will be in touch with you to get more information about your experience.
Kind Regards
Affinity Health Management Team
MK
Merilyn K's updateReviewer Update
28 Jun 2024, 11:56Dear Management
Thanks for your response but that doesn't change how your employees provide misleading information and always changing their statements. Your organisation is always ready to deduct every month but lack in providing services and following through with the benefits. You make everything sound all rosy and then shoe people the worst experience, make that make sense. You are always too quick to take money from your members and always too quick to decline claims. Should a person require assistance with authorization you will ensure you find ways to make the process as frustrating as you can. I will await the relevant department to contact me.
Kind Regards
Merilyn
Thanks for your response but that doesn't change how your employees provide misleading information and always changing their statements. Your organisation is always ready to deduct every month but lack in providing services and following through with the benefits. You make everything sound all rosy and then shoe people the worst experience, make that make sense. You are always too quick to take money from your members and always too quick to decline claims. Should a person require assistance with authorization you will ensure you find ways to make the process as frustrating as you can. I will await the relevant department to contact me.
Kind Regards
Merilyn
MK
Merilyn K's update28 Jun 2024, 11:56
Reviewer Update
Dear Management
Thanks for your response but that doesn't change how your employees provide misleading information and always changing their statements. Your organisation is always ready to deduct every month but lack in providing services and following through with the benefits. You make everything sound all rosy and then shoe people the worst experience, make that make sense. You are always too quick to take money from your members and always too quick to decline claims. Should a person require assistance with authorization you will ensure you find ways to make the process as frustrating as you can. I will await the relevant department to contact me.
Kind Regards
Merilyn
Thanks for your response but that doesn't change how your employees provide misleading information and always changing their statements. Your organisation is always ready to deduct every month but lack in providing services and following through with the benefits. You make everything sound all rosy and then shoe people the worst experience, make that make sense. You are always too quick to take money from your members and always too quick to decline claims. Should a person require assistance with authorization you will ensure you find ways to make the process as frustrating as you can. I will await the relevant department to contact me.
Kind Regards
Merilyn
Affinity Health's replyOfficial
28 Jun 2024, 14:54Good day Merilyn,
Please note that we understand your frustration and will ensure that you are contacted promptly to resolve the concerns you have raised.
We apologize for any inconvenience you have experienced.
Kind Regards
Affinity Health Management Team
Please note that we understand your frustration and will ensure that you are contacted promptly to resolve the concerns you have raised.
We apologize for any inconvenience you have experienced.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Jun 2024, 14:54
Official
Good day Merilyn,
Please note that we understand your frustration and will ensure that you are contacted promptly to resolve the concerns you have raised.
We apologize for any inconvenience you have experienced.
Kind Regards
Affinity Health Management Team
Please note that we understand your frustration and will ensure that you are contacted promptly to resolve the concerns you have raised.
We apologize for any inconvenience you have experienced.
Kind Regards
Affinity Health Management Team