Affinity Health is the worst medical insurance company ever!!! Waste of time & money!!

Yes a complaint officer was in contact with me, like I said in my original complaint, someone will most definitely give me a call and I would have to explain what happened all over again for the 90th time, but no one actually sort this out for the reimbur*****t to be done. You can call me another 700 times and tell me that someone will be in touch, that is not what the complaint is about, the complaint is about bad client service!! Bad client service is when someone keep calling you saying that they will process the payment but they never do, they take forever to process or do anything!!! Client service still useless at Affinity Health!!!!!!!!!! People please don't waste your time or your money to join Affinity Health!!!!!

No reason was provided!! Please stop making excuses for your bad client service!!! Backlog due to Covid is most definitely not an excuse!!!! The only reason why you guys are behind with everything is because no one actually do their jobs!!! Maybe if you spent less time replying useless comments on Hellopeter messages and rather train your staff properly to actually do their jobs you won't have to reply on negative comments on Hellopeter all the time. If people do their jobs then you won't have a backlog of work all the time!! This so called management team that keep replying on my comments on Hallo Peter, where are they? No MANAGER has ever called me, so that basically proof that Affinity Health does not value client service!! Clients can be unhappy and frustrated and no one actually cares, its shocking! You can also never get hold of a manger when you phone Affinity, why not?? I'll tell you why not because they most probably don't have any properly trained managers, I can clearly see it from this situation! So this so called Affinity Health management team can keep replying their useless comments on Hellopeter on a daily basis, I will just reply with negative feedback on a daily basis so that people are aware of how useless Affinity Health medical insurance is, it will definitely have a impact on new clients joining Affinity Health and no one at Affinity Health actually realize this! Just another reason to proof how useless Affinity Health is!!!

Yes that is normally what happens I send emails, then someone reply saying the matter will be attended to and that is the only reply I ever get "the matter will be attended to" but the problem is no one attends to the matter!!! Like I said no one is actually doing something about it, no one attends to the matter so nothing is happening and that is the point I'm trying to make! No wonder Affinity Health use the excuse of they are behind due to Covid, nonsense!! You are behind because no one is doing their jobs, tell me don't you guys have any open vacancies available that I can apply for? I would love to have the kind of job where I don't have to do anything and still receive a salary every month! It's ridiculous how long Affinity Health takes to "attend" to something

A complaints officer contacted me on the 2nd of August already and exactly as I said in all my previous complaints, I had to explain everything again and the only thing they said to me is the payment is in process, its 4 days later and STILL NO ASSISTANCE!!!!! How long can it take to process a payment?????? USELESS!!!