DM
Delene M
1 reviews | Active since Jul 2019
27 Jan 2020, 08:01
Affinity Health is not Trust able. YOU MADE ME VERY SAD.
I am disgusted in Affinity Health. I app**** for a hospital plan over the phone. Was very excited they approved me and told me I have accident cover immediately. They send me all the form to complete. Other medical aids that I inquired with phoned me and I turned them down saying I am now with Affinity Health.Almost w week after I was excepted they phoned me to tell me I will have to pay much more because of my husbands age. I said that is fine. They also told me that I will not be covered for stroke or heart attack. What is this?
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Replies (3)
Affinity Health's replyOfficial
27 Jan 2020, 08:28Good Day Delene
We truly understand your frustrations at this point with the information that was provided to you by the brokerage.
It is important for Affinity Health to ensure that members are provided with accurate feedback.
We will investigate what was advised to you and will contact you with a possible resolution.
Kind Regards
Affinity Health Management Team
We truly understand your frustrations at this point with the information that was provided to you by the brokerage.
It is important for Affinity Health to ensure that members are provided with accurate feedback.
We will investigate what was advised to you and will contact you with a possible resolution.
Kind Regards
Affinity Health Management Team
Affinity Health's reply27 Jan 2020, 08:28
Official
Good Day Delene
We truly understand your frustrations at this point with the information that was provided to you by the brokerage.
It is important for Affinity Health to ensure that members are provided with accurate feedback.
We will investigate what was advised to you and will contact you with a possible resolution.
Kind Regards
Affinity Health Management Team
We truly understand your frustrations at this point with the information that was provided to you by the brokerage.
It is important for Affinity Health to ensure that members are provided with accurate feedback.
We will investigate what was advised to you and will contact you with a possible resolution.
Kind Regards
Affinity Health Management Team
DM
Delene M's updateReviewer Update
27 Jan 2020, 08:59Awaiting your feedback. Thank you
DM
Delene M's update27 Jan 2020, 08:59
Reviewer Update
Awaiting your feedback. Thank you
Affinity Health's replyOfficial
30 Jan 2020, 12:07Good Day Delene
We can confirm that a consultant has been in contact with you and provided you with feedback regarding your concerns.
We do apologise for the confusion and hope that you will find medical cover that will be beneficial to your needs.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant has been in contact with you and provided you with feedback regarding your concerns.
We do apologise for the confusion and hope that you will find medical cover that will be beneficial to your needs.
Kind Regards
Affinity Health Management Team
Affinity Health's reply30 Jan 2020, 12:07
Official
Good Day Delene
We can confirm that a consultant has been in contact with you and provided you with feedback regarding your concerns.
We do apologise for the confusion and hope that you will find medical cover that will be beneficial to your needs.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant has been in contact with you and provided you with feedback regarding your concerns.
We do apologise for the confusion and hope that you will find medical cover that will be beneficial to your needs.
Kind Regards
Affinity Health Management Team