MS
Mukelisiwe S

1 reviews | Active since Aug 2019

20 Aug 2019, 07:48

AFFINITY HEALTH IS NO GOOD

Halla everyone. I would like to warn you about affinity health insurance. It doesn't deliver what they promise. When they want you to join their policy they will sell you dreams please dont fall for it. I am the victim of affinity. Last year I was admitted at laverne hospital with ectopic pregnancy, I was operated and stayed for three days. Guess what??? Affinity only paid for my hospital stay non of the doctors were paid. When I call them for clarity they just tell me that the tariff was exceeded. But how because non of the doctors was paid even the claims takes months to be paid out, non of their things are done perfectly. I curse the day I heard about affinity. Today am left with a huge amount to pay which gives me sleepless nights. PLEASE DO NOT JOIN AFFINITY HEALTH!!!DO NOT!!! THANK YOU

0
Replies (3)
Affinity Health
Affinity Health's reply20 Aug 2019, 08:08
Official
Good Day Mukelisiwe

Thank you for raising your concerns with us.

Please be advised that the applicable benefit towards your claim was honoured and the maximum benefit for the event was paid. 

We recommend that you read through your policy document to ensure that you understand your benefits and should you need clarity, please do not hesitate to contact us.

Kind Regards
Affinity Health Management Team
MS
Mukelisiwe S's update20 Aug 2019, 08:21
Reviewer Update
I did and it corresponded very well with what I was admitted for. It just that every time we complain you always find excuses and dont wanna assist us. You guys are just something else. You dont care about your clients and am tired of calling you because its waste of time and airtime
Affinity Health
Affinity Health's reply20 Aug 2019, 08:29
Official
Mukelisiwe, please note that your claim was not rejected and paid according to the plan you have chosen.

Please note that benefits do have limitations and members need to understand how the policy they have taken out works. We have the Customer Care Department that can be contacted and emailed for assistance regarding benefit utilisation.


Kind Regards
Affinity Health Management Team