JW
Janade W
1 reviews | Active since Sept 2022
11 Apr 2023, 09:42
Affinity health is HOPELESS!!!
HATE AFFINITY HEALTH!!! everything you do via the medical aid needs authorisation first but obtaining authorisation is an absolute NIGHTMARE ITS DISGUSTING!! You wait will wait for hours for a call or reply via their WhatsApp line God forbids it’s an emergency with a child and NO REPLY!! I will sue this damn scheme. I’m definitely cancelling my plan and HIGLY RECOMMEND NOBODY GOES WITH AFFINITY YOU WILL REGRET!
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Replies (2)
Affinity Health's replyOfficial
11 Apr 2023, 11:08Good Day Janade,
Thank you for raising your concerns with us.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply11 Apr 2023, 11:08
Official
Good Day Janade,
Thank you for raising your concerns with us.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
19 Apr 2023, 11:11Good Day Janade,
We can confirm that a Complaints Officer was in contact with you and provided you with feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and provided you with feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
Affinity Health's reply19 Apr 2023, 11:11
Official
Good Day Janade,
We can confirm that a Complaints Officer was in contact with you and provided you with feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and provided you with feedback on the above raised concerns.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.