FC
Fransmich C
1 reviews | Active since Apr 2013
23 Aug 2025, 08:31
Affinity Health is Garbage!! Stay away !
Affinity Health is totally garbage! They have no problem taking your money, but that is where it stops! The service you will get is horrific! Unfortunately for them in this day and age, there is the Internet.....they cannot hide. The 9.8 rating they brag about is clearly ****...their rating should be 0.8 Stay away from this company, in fact run as fast as you can!
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Replies (2)
Affinity Health's replyOfficial
23 Aug 2025, 16:59Dear Fransmich,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration you have expressed. Please know that this is not the level of service we strive to provide our members.
We have a dedicated Complaints Department that attends to every concern raised, as we are committed to understanding the root cause of dissatisfaction and doing everything possible to resolve valid concerns.
Your complaint will be referred to the relevant department and a Complaints Officer will get in touch with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration you have expressed. Please know that this is not the level of service we strive to provide our members.
We have a dedicated Complaints Department that attends to every concern raised, as we are committed to understanding the root cause of dissatisfaction and doing everything possible to resolve valid concerns.
Your complaint will be referred to the relevant department and a Complaints Officer will get in touch with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply23 Aug 2025, 16:59
Official
Dear Fransmich,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration you have expressed. Please know that this is not the level of service we strive to provide our members.
We have a dedicated Complaints Department that attends to every concern raised, as we are committed to understanding the root cause of dissatisfaction and doing everything possible to resolve valid concerns.
Your complaint will be referred to the relevant department and a Complaints Officer will get in touch with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration you have expressed. Please know that this is not the level of service we strive to provide our members.
We have a dedicated Complaints Department that attends to every concern raised, as we are committed to understanding the root cause of dissatisfaction and doing everything possible to resolve valid concerns.
Your complaint will be referred to the relevant department and a Complaints Officer will get in touch with you during the course of next week.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
27 Aug 2025, 11:33Good day Mr Fransmich Carstens,
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
Should you require further assistance, please don't hesitate to reach out.
We appreciate your continued support and consider you a valued member.
Best regards,
Affinity Health Management Team.
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
Should you require further assistance, please don't hesitate to reach out.
We appreciate your continued support and consider you a valued member.
Best regards,
Affinity Health Management Team.
Affinity Health's reply27 Aug 2025, 11:33
Official
Good day Mr Fransmich Carstens,
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
Should you require further assistance, please don't hesitate to reach out.
We appreciate your continued support and consider you a valued member.
Best regards,
Affinity Health Management Team.
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
Should you require further assistance, please don't hesitate to reach out.
We appreciate your continued support and consider you a valued member.
Best regards,
Affinity Health Management Team.