RM
Raquel M
1 reviews | Active since Apr 2017
22 Jun 2023, 12:39
Affinity Health is an INSURANCE!!!!!! They decline everything
I am trying to cancel my policy, My first request has been made 13th June- I have been waiting for contact since than. I called in yesterday and they said it takes 48 hrs to have a consultant call me. I called again today and was told they would get someone to call me after 15 min- I am still waiting.
All I want to do is cancel. I have no wish to continue with them. I keep trying to call back and no one answers now.
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
22 Jun 2023, 12:47Good Day Raquel M,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that your concerns have been escalated to the Complaints Department for further investigation and assistance.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that your concerns have been escalated to the Complaints Department for further investigation and assistance.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply22 Jun 2023, 12:47
Official
Good Day Raquel M,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that your concerns have been escalated to the Complaints Department for further investigation and assistance.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that your concerns have been escalated to the Complaints Department for further investigation and assistance.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
27 Jun 2023, 12:14Good Day Raquel M,
We can confirm that contact was made with you and you were assisted with your request.
Confirmation has also been sent on email.
Please do not hesitate to make contact with us, should you need any further assistance from us.
Kind regards,
Affinity Health Management Team.
We can confirm that contact was made with you and you were assisted with your request.
Confirmation has also been sent on email.
Please do not hesitate to make contact with us, should you need any further assistance from us.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply27 Jun 2023, 12:14
Official
Good Day Raquel M,
We can confirm that contact was made with you and you were assisted with your request.
Confirmation has also been sent on email.
Please do not hesitate to make contact with us, should you need any further assistance from us.
Kind regards,
Affinity Health Management Team.
We can confirm that contact was made with you and you were assisted with your request.
Confirmation has also been sent on email.
Please do not hesitate to make contact with us, should you need any further assistance from us.
Kind regards,
Affinity Health Management Team.
RM
Raquel M's updateReviewer Update
27 Jun 2023, 12:47Hi Affinity Health Management Team....
Let's practice abit of honesty. It took ME 5 phone calls on the 22 June 2023 to MAKE contact with YOU to finally cancel my contract!
Let's practice abit of honesty. It took ME 5 phone calls on the 22 June 2023 to MAKE contact with YOU to finally cancel my contract!
RM
Raquel M's update27 Jun 2023, 12:47
Reviewer Update
Hi Affinity Health Management Team....
Let's practice abit of honesty. It took ME 5 phone calls on the 22 June 2023 to MAKE contact with YOU to finally cancel my contract!
Let's practice abit of honesty. It took ME 5 phone calls on the 22 June 2023 to MAKE contact with YOU to finally cancel my contract!
Affinity Health's replyOfficial
27 Jun 2023, 15:45Good Day Raquel M,
We can confirm that your request was escalated to the Retention's Department when the request was received. The turn around time for the Retention's Department is 24 working hours.
Kindly respond to the email from the Complaints Department should you need any further assistance.
Kind regards,
Affinity Health Management Team.
We can confirm that your request was escalated to the Retention's Department when the request was received. The turn around time for the Retention's Department is 24 working hours.
Kindly respond to the email from the Complaints Department should you need any further assistance.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply27 Jun 2023, 15:45
Official
Good Day Raquel M,
We can confirm that your request was escalated to the Retention's Department when the request was received. The turn around time for the Retention's Department is 24 working hours.
Kindly respond to the email from the Complaints Department should you need any further assistance.
Kind regards,
Affinity Health Management Team.
We can confirm that your request was escalated to the Retention's Department when the request was received. The turn around time for the Retention's Department is 24 working hours.
Kindly respond to the email from the Complaints Department should you need any further assistance.
Kind regards,
Affinity Health Management Team.