1 reviews | Active since Sept 2020
Affinity Health is a ****
Affinity Health medical aid are a bunch of ******. I joined the medical aid in June 2020 at which time I told them my whole medical history including my various back problems and previous operations, the sales person then told me that there would be no problem at all I would be covered in Full including any problems relating to my back and future operations. Now that I need to go for an oporation since I've recently broken my back, I AM NOT COVERED! Because it relates to a past problem. Had the sales pers disclosed to me that I would not be covered for this I never would have taken a plan with them. They flat out **** about the cover provided. When I spoke to them about this they had the audacity to ask me if I was happy with the service provided. Furthermore when I went for the MRI Affinity had told me to pay it out of my own pocket and I can claim it back from them. Now they refuse to let me claim it back. They made promises based on my medical history and now fail to keep any of those promises. This is not a medical aid it is a flat out ****!!
Thank you for taking the time to raise your concerns with us.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health ensures that members are provided with electronic policy documentation which advises of the benefits, amounts and limitations applicable to the plan chosen by the member.
We can confirm that an Complaints Officer was in contact with you and has provided you with clarity regarding the decline and has advised you accordingly.
We trust that we were able to clarify any misunderstanding.
Kind Regards
Affinity Health Management Team
Affinity Health ensures that members are provided with electronic policy documentation which advises of the benefits, amounts and limitations applicable to the plan chosen by the member.
We can confirm that an Complaints Officer was in contact with you and has provided you with clarity regarding the decline and has advised you accordingly.
We trust that we were able to clarify any misunderstanding.
Kind Regards
Affinity Health Management Team