AFFINITY HEALTH IS A **** AND PROCESS *****ULENT TRANSACTIONS ON MY ACCOUNT

I signed a policy with Afinity which would afford me 3 tooth extractions per 12 month cycle. I only went for one and they didnt pay for some of the items claimed by the dentist. Furthermore, they explain certain things AFTER the query is being raised meaning they are deliberately misleading the public.

I then called them and sked them to explain this matter and they advised me that it is some scale that they use to determine what they do and don't pay. I responded by saying I will not be paying for both Medical insurance AND medical services. I want to cancel my policy (this being on a recorded telephonic discussion) and they then double debited my account in January AND increased the premium from R1477 to R1587.

I want my money back because I now need to go and pay for my tooth extraction that AFFINITY refused to pay. I will not be paying for medical insurance and still pay for medical services that I am supposedly covered for. this is unjustified enrichment at my expense. AFFINITY should have been forth coming about this information. Dont even start about the policy and reading the fine print, this is a MATERIAL term and should be communicated and highlighted to the client the same way you ask if I smoke or drink or whatever silly questions are asked about the client's health behaviour.