1 reviews | Active since Mar 2017
AFFINITY HEALTH IS A ****
What a ****. The lies about waiting periods. Today I went to the dentist before I did I called and made sure all my ducks are in a row. I then was told that I should go and book. Before that the agent asked “let me get your details to make sure you’re out of the waiting period.” I gave them and he then said I should go. And we spoke about what I am covered for. Then when I arrived I was told “you are still on the waiting period.” This is 6 hours after I had gotten authorized to say I am out of the waiting period. I was then told that I couldn’t leave the doctors rooms without paying for the x ray and consultation and they would be calling the police if I leave. I sat there scared and confused in tears. Affinity health on the phone saying they aren’t willing to do anything about it. I haven’t gotten paid. I barely can chew because of pain and now I am going to jail. Affinity Health is a ****.
We are deeply saddened to learn about your recent experience and can assure you that this is not the standard and level of service that we pride ourselves on.
A thorough investigation will be conducted by the Complainst Team who will provide feedback once concluded.
Kind regards,
Affinity Health Management Team
We are deeply saddened to learn about your recent experience and can assure you that this is not the standard and level of service that we pride ourselves on.
A thorough investigation will be conducted by the Complainst Team who will provide feedback once concluded.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has provided feedback to you via email concerning the complaint lodged.
We would like to extend our sincere apologies for the inconvenience caused in this matter.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has provided feedback to you via email concerning the complaint lodged.
We would like to extend our sincere apologies for the inconvenience caused in this matter.
Kind regards,
Affinity Health Management Team
