Affinity Health is a ****!!

I have an emergency this morning around 9am, was called by my son's school saying he is well. On my way to pick him up I sent a WhatsApp to Affinity health chat group asking them for advise on which Dr can I rush my son to, their responses where taking forever and I went to the nearest Dr. We sat their as the clerk kept calling Affinity for Authorization which took forever still, then I decided to leave and went to a different Dr where things were done quicker and ended up paying for cash because there was no time to be on-hold call with Affinity's bad service. My son was attended and got some help, so when I got home I call their Call Centre and spoke to some guy (Thabiso)at 11am I related my story to him and again he failed to assist as well. I wanted to know if they can reimburse my cash i paid from the Dr he said no because they gave me the authorization number, which was not sent to me... Affinity is not helpful to their clients its a ****.