1 reviews | Active since Feb 2012
Affinity health insuranse no feedback and response.
When i have joined affinity health insurance i was explained everything that was not 100% professional, except that, after joining affinity the plan was a combined plan for me and my wife. With hospital cover. After years more than 5 years without seeing doctors ets my wife got sick and the doctor said she needs to go to hospital for a day . I called affinity and hoora shes doesnt have hospital cover after they said theres hospital cover. I hsve cancelled affinity ,reason is they cost what a medical aid costs.so why have something that you cant use at all.pointless.after cancellation we asked the consultant if everything are cancelled and that they will not deduct anything from us .as we have seen reports on hellopeter.com that money are still deducted . Same happened to me money are deducted now they must look into the matter and it takes 7 to 20 days to refund me .but they are quick to deduct money but not when it comes to refund the money. Its unprofessional.They dont know how to work with customers.very bad service, no respons time on the matter .no e mails to state that they have recieved my call and they have made a mistake, and that they are looking into the case. Nothing are done about this. There are much more greater medical aids out there just go to hippoo or search on line for medical aids. Theres a difference between medical aid and medical insufrance. I will never use anh medical insurace asp affinity very bad very bad.wont recomend it to anyone.
Dear Martin,
Please accept our sincerest apologies for the inconvenience created. It seems as though your Health policy was cancelled at the time of your request, however your Rescue policy remained active. We can confirm that you have been refunded the premium that was deducted.
Please bear in mind that our policies are not always best suited to the medical needs of all individuals and therefore the only way to avoid any sort of inconvenience regarding medical cover is to ensure that you are well informed of the benefit limits and exclusions of our medical cover of which is indicated in our policy wording and product guides that are sent to our members.
We trust that you will find a product that will suit your medical needs.
Kind regards,
Affinity Health Management Team
Dear Martin,
Please accept our sincerest apologies for the inconvenience created. It seems as though your Health policy was cancelled at the time of your request, however your Rescue policy remained active. We can confirm that you have been refunded the premium that was deducted.
Please bear in mind that our policies are not always best suited to the medical needs of all individuals and therefore the only way to avoid any sort of inconvenience regarding medical cover is to ensure that you are well informed of the benefit limits and exclusions of our medical cover of which is indicated in our policy wording and product guides that are sent to our members.
We trust that you will find a product that will suit your medical needs.
Kind regards,
Affinity Health Management Team