SP
Shantel P
1 reviews | Active since Feb 2019
27 Feb 2019, 11:51
Affinity Health Insurance...Recap
Since my last review was posted, Affinity Health has contacted me and in a telephonic discussion with a complaints officer, on Monday, 25th February 2019, advised that they would indeed honour and pay the claim - the Doctors bill of R 350. Thank you to the customer complaints officer - Shivanie Naicker, who advised that she would follow through on the promise to pay and advise by e-mail when payment is processed. Just a word of advice, escalate matters that personnel are not mandated to carry out.
Regards, Shantel
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Affinity Health's replyOfficial
27 Feb 2019, 12:02Good day Shantel
Your time, patience and learned concerns are greatly appreciated as they serve to improve the level of service Affinity Health provides to its members.
Thank you for giving Shivanie due credit in recognition of her endeavours in investigating and resolving your claim with the fine toothed comb it deserved.
Please feel more than welcome to keep in touch with us whenever you need assistance, and we will gladly help you.
Kind regards
Affinity Health Management Team
Your time, patience and learned concerns are greatly appreciated as they serve to improve the level of service Affinity Health provides to its members.
Thank you for giving Shivanie due credit in recognition of her endeavours in investigating and resolving your claim with the fine toothed comb it deserved.
Please feel more than welcome to keep in touch with us whenever you need assistance, and we will gladly help you.
Kind regards
Affinity Health Management Team
Affinity Health's reply27 Feb 2019, 12:02
Official
Good day Shantel
Your time, patience and learned concerns are greatly appreciated as they serve to improve the level of service Affinity Health provides to its members.
Thank you for giving Shivanie due credit in recognition of her endeavours in investigating and resolving your claim with the fine toothed comb it deserved.
Please feel more than welcome to keep in touch with us whenever you need assistance, and we will gladly help you.
Kind regards
Affinity Health Management Team
Your time, patience and learned concerns are greatly appreciated as they serve to improve the level of service Affinity Health provides to its members.
Thank you for giving Shivanie due credit in recognition of her endeavours in investigating and resolving your claim with the fine toothed comb it deserved.
Please feel more than welcome to keep in touch with us whenever you need assistance, and we will gladly help you.
Kind regards
Affinity Health Management Team