KM
Kidibone M
1 reviews | Active since Nov 2021
05 Sept 2022, 13:14
AFFINITY HEALTH INSURANCE REFUND
I downgraded my plan, but the full amount of R1629 was deducted instead of R1109. I asked why and if they will refund me the R500. Then the said no only 271, ok then I asked to cancel the membership it was on the 18 August. Because of the bad service I was getting
On the 25 August the took and amount of R1129.for September but membership is terminated as of 31 August
I was then told the money will be refunded back in 7 to 14 days
When I check on the 31 August I was told the refund was approved and will be paid
Today I'm told that the refund was declined How can I pay for terminated service
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
05 Sept 2022, 13:31Good Day Kidibone,
Thank you for raising your concerns with us.
Please note that a investigation will be conducted and a Complaints Officer will provide feedback to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us.
Please note that a investigation will be conducted and a Complaints Officer will provide feedback to you in due course.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply05 Sept 2022, 13:31
Official
Good Day Kidibone,
Thank you for raising your concerns with us.
Please note that a investigation will be conducted and a Complaints Officer will provide feedback to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us.
Please note that a investigation will be conducted and a Complaints Officer will provide feedback to you in due course.
Warm regards,
Affinity Health Management Team.
KM
Kidibone M's updateReviewer Update
05 Sept 2022, 15:24Ok will wait for your response
KM
Kidibone M's update05 Sept 2022, 15:24
Reviewer Update
Ok will wait for your response
Affinity Health's replyOfficial
05 Sept 2022, 15:27Good Day Kidibone,
We will definitely be in contact.
Warm regards,
Affinity Health Management Team.
We will definitely be in contact.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply05 Sept 2022, 15:27
Official
Good Day Kidibone,
We will definitely be in contact.
Warm regards,
Affinity Health Management Team.
We will definitely be in contact.
Warm regards,
Affinity Health Management Team.
KM
Kidibone M's updateReviewer Update
05 Sept 2022, 17:24When I canceled my cover It was confirmed that it ends 31 August not September.
Affinity is Cheating people of their
Now they say I'm covered for September.
I was told the it was canceled
Now because they want benefit because they know I won't be using their services they changing their Stories
Affinity is ******** people
Affinity is Cheating people of their
Now they say I'm covered for September.
I was told the it was canceled
Now because they want benefit because they know I won't be using their services they changing their Stories
Affinity is ******** people
KM
Kidibone M's update05 Sept 2022, 17:24
Reviewer Update
When I canceled my cover It was confirmed that it ends 31 August not September.
Affinity is Cheating people of their
Now they say I'm covered for September.
I was told the it was canceled
Now because they want benefit because they know I won't be using their services they changing their Stories
Affinity is ******** people
Affinity is Cheating people of their
Now they say I'm covered for September.
I was told the it was canceled
Now because they want benefit because they know I won't be using their services they changing their Stories
Affinity is ******** people
Affinity Health's replyOfficial
06 Sept 2022, 13:55Good Day Kidibone,
We can confirm that a Complaints Officer has been in contact to provide feedback on the investigation that was conducted and we can further confirm that an email was sent to you with the trail of events.
It is important to note that Affinity Health is a legitimate company and we are regulated by the Long-term Insurance Act.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact to provide feedback on the investigation that was conducted and we can further confirm that an email was sent to you with the trail of events.
It is important to note that Affinity Health is a legitimate company and we are regulated by the Long-term Insurance Act.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply06 Sept 2022, 13:55
Official
Good Day Kidibone,
We can confirm that a Complaints Officer has been in contact to provide feedback on the investigation that was conducted and we can further confirm that an email was sent to you with the trail of events.
It is important to note that Affinity Health is a legitimate company and we are regulated by the Long-term Insurance Act.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact to provide feedback on the investigation that was conducted and we can further confirm that an email was sent to you with the trail of events.
It is important to note that Affinity Health is a legitimate company and we are regulated by the Long-term Insurance Act.
Warm regards,
Affinity Health Management Team.