MM
Moloko M
1 reviews | Active since Jan 2017
29 Nov 2025, 15:37
Affinity health insurance has bad service
I have Affinity health insurance, since this is morning ive been trying to reach their nurse on call services till now i haven't been assisted. I was told by one of their consultants that i will receive a call till now, no call came through. Is your health insurance saying that we must only be sick during the week. Cause se its been long waiting for a call.
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Replies (7)0
Replies (7)
Affinity Health's replyOfficial
29 Nov 2025, 17:35Good day Moloko
Thank you for bringing this to our attention.
We can confirm that the nurses did attempt to contact you earlier, but unfortunately, the calls did not connect. We are glad that we were eventually able to reach you and offer assistance. Please rest assured that your concerns have now been escalated for a full investigation, and feedback will be communicated to you directly.
Your experience is important to us, and we truly appreciate your patience. Thank you for giving us the opportunity to look into this matter. A Complaints Officer will be in touch to address your concerns.
Kind regards
Affinity Health Management Team
Thank you for bringing this to our attention.
We can confirm that the nurses did attempt to contact you earlier, but unfortunately, the calls did not connect. We are glad that we were eventually able to reach you and offer assistance. Please rest assured that your concerns have now been escalated for a full investigation, and feedback will be communicated to you directly.
Your experience is important to us, and we truly appreciate your patience. Thank you for giving us the opportunity to look into this matter. A Complaints Officer will be in touch to address your concerns.
Kind regards
Affinity Health Management Team
Affinity Health's reply29 Nov 2025, 17:35
Official
Good day Moloko
Thank you for bringing this to our attention.
We can confirm that the nurses did attempt to contact you earlier, but unfortunately, the calls did not connect. We are glad that we were eventually able to reach you and offer assistance. Please rest assured that your concerns have now been escalated for a full investigation, and feedback will be communicated to you directly.
Your experience is important to us, and we truly appreciate your patience. Thank you for giving us the opportunity to look into this matter. A Complaints Officer will be in touch to address your concerns.
Kind regards
Affinity Health Management Team
Thank you for bringing this to our attention.
We can confirm that the nurses did attempt to contact you earlier, but unfortunately, the calls did not connect. We are glad that we were eventually able to reach you and offer assistance. Please rest assured that your concerns have now been escalated for a full investigation, and feedback will be communicated to you directly.
Your experience is important to us, and we truly appreciate your patience. Thank you for giving us the opportunity to look into this matter. A Complaints Officer will be in touch to address your concerns.
Kind regards
Affinity Health Management Team
MM
Moloko M's updateReviewer Update
29 Nov 2025, 17:40You mean a consultant that couldn't assist me.
MM
Moloko M's update29 Nov 2025, 17:40
Reviewer Update
You mean a consultant that couldn't assist me.
MM
Moloko M's updateReviewer Update
29 Nov 2025, 17:42Im so dissatisfied with your service especially at a time when im in need of a health service
MM
Moloko M's update29 Nov 2025, 17:42
Reviewer Update
Im so dissatisfied with your service especially at a time when im in need of a health service
Affinity Health's replyOfficial
29 Nov 2025, 18:30Dear Moloko
Thank you for your feedback. We will look into your concerns and revert with feedback in due course.
Kind Regards
Thank you for your feedback. We will look into your concerns and revert with feedback in due course.
Kind Regards
Affinity Health's reply29 Nov 2025, 18:30
Official
Dear Moloko
Thank you for your feedback. We will look into your concerns and revert with feedback in due course.
Kind Regards
Thank you for your feedback. We will look into your concerns and revert with feedback in due course.
Kind Regards
Affinity Health's replyOfficial
03 Dec 2025, 10:44Good day Moloko
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns, but to no success.
Please advise of a convenient time to be in contact with you to further assist.
Best regards
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns, but to no success.
Please advise of a convenient time to be in contact with you to further assist.
Best regards
Affinity Health Management Team
Affinity Health's reply03 Dec 2025, 10:44
Official
Good day Moloko
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns, but to no success.
Please advise of a convenient time to be in contact with you to further assist.
Best regards
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns, but to no success.
Please advise of a convenient time to be in contact with you to further assist.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
04 Dec 2025, 15:37Good day Moloko
Please note that a Complaints Officer has attempted to contact you again to discuss your concerns and to provide clarity, but to no avail.
Kindly confirm a convenient time to be in touch to further assist.
Best regards
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you again to discuss your concerns and to provide clarity, but to no avail.
Kindly confirm a convenient time to be in touch to further assist.
Best regards
Affinity Health Management Team
Affinity Health's reply04 Dec 2025, 15:37
Official
Good day Moloko
Please note that a Complaints Officer has attempted to contact you again to discuss your concerns and to provide clarity, but to no avail.
Kindly confirm a convenient time to be in touch to further assist.
Best regards
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you again to discuss your concerns and to provide clarity, but to no avail.
Kindly confirm a convenient time to be in touch to further assist.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
05 Dec 2025, 10:17Dear Moloko,
We can confirm that our Complaints Team has been attempting to reach you to discuss your concerns and provide further clarity, but unfortunately, all attempts have been unsuccessful.
We can also confirm that you were contacted and assisted, and that the relevant medical advice was provided at the time. Please note that the primary healthcare professionals offer guidance based on the information shared with them during the interaction.
Should you require any further assistance or additional clarity, please do not hesitate to let us know. We are here to help.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team has been attempting to reach you to discuss your concerns and provide further clarity, but unfortunately, all attempts have been unsuccessful.
We can also confirm that you were contacted and assisted, and that the relevant medical advice was provided at the time. Please note that the primary healthcare professionals offer guidance based on the information shared with them during the interaction.
Should you require any further assistance or additional clarity, please do not hesitate to let us know. We are here to help.
Best regards
Affinity Health Management Team
Affinity Health's reply05 Dec 2025, 10:17
Official
Dear Moloko,
We can confirm that our Complaints Team has been attempting to reach you to discuss your concerns and provide further clarity, but unfortunately, all attempts have been unsuccessful.
We can also confirm that you were contacted and assisted, and that the relevant medical advice was provided at the time. Please note that the primary healthcare professionals offer guidance based on the information shared with them during the interaction.
Should you require any further assistance or additional clarity, please do not hesitate to let us know. We are here to help.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team has been attempting to reach you to discuss your concerns and provide further clarity, but unfortunately, all attempts have been unsuccessful.
We can also confirm that you were contacted and assisted, and that the relevant medical advice was provided at the time. Please note that the primary healthcare professionals offer guidance based on the information shared with them during the interaction.
Should you require any further assistance or additional clarity, please do not hesitate to let us know. We are here to help.
Best regards
Affinity Health Management Team