TM
Trishan M
1 reviews | Active since Jul 2015
09 Dec 2021, 12:32
Affinity health inadequate cover
I have a similar issue, went to the doctor with flue symptoms, tested positive for covid19, now I received a bill for 2k from lancet. The scheme already covered 1k, I also had to pay cash for meds, I even received cancellation details, well that would be money well spent, cancel and pay cash for stuff. Why was I not informed prior would have definitely opted differently Policy number ***.GP Auth ***
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Replies (2)
Affinity Health's replyOfficial
09 Dec 2021, 13:19Good Day Trishan M,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply09 Dec 2021, 13:19
Official
Good Day Trishan M,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
15 Dec 2021, 08:37Good day Trishan M,
We can confirm that a Complaints Officer was in contact with you and one of your claims is currently being reprocessed.
The proof of payment will be sent to you once payment has been made.
We thank you for your on going support and we hope that you will not hesitate to contact us again should you have any further queries.
Kind RegardsAffinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and one of your claims is currently being reprocessed.
The proof of payment will be sent to you once payment has been made.
We thank you for your on going support and we hope that you will not hesitate to contact us again should you have any further queries.
Kind RegardsAffinity Health Management Team
Affinity Health's reply15 Dec 2021, 08:37
Official
Good day Trishan M,
We can confirm that a Complaints Officer was in contact with you and one of your claims is currently being reprocessed.
The proof of payment will be sent to you once payment has been made.
We thank you for your on going support and we hope that you will not hesitate to contact us again should you have any further queries.
Kind RegardsAffinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and one of your claims is currently being reprocessed.
The proof of payment will be sent to you once payment has been made.
We thank you for your on going support and we hope that you will not hesitate to contact us again should you have any further queries.
Kind RegardsAffinity Health Management Team